From our Employment Readiness Program: Experience Specialist Customer Service/Client Care - Full-Time Join us as we create the world-class customer experience that sets us apart. Enhance lives with powerful technology and be part of the team that helps customers get the most out of our innovative products and services every day. Role: As a Verizon Wireless Experience Specialist, youll use your excellent customer service and communication skills to create powerful in-store experiences for our customers. Youll not only introduce our customers to Verizon Wireless and showcase our technologies youll fuel customer loyalty by empowering them with technical knowledge that can improve the way they live, work and play. Responsibilities: As a confident, professional individual with a rich understanding of VZW technology and services, you will: Deliver the ultimate Verizon Wireless customer experience in our retail stores Create a welcoming and exciting store environment Introduce customers to the store, direct customer traffic and promote store exploration Ensure customers’ needs are met in a timely manner Quickly and completely resolve customer issues Deliver the ultimate one-on-one coaching experience to customers as you demonstrate product and accessory functionality Facilitate wireless workshops where you will work with groups of customers to demonstrate and educate them on a variety of technology solutions, including the latest and greatest smartphones, tablets and smart accessories Sell solutions and process customer transactions Contribute to the overall health and performance of your retail store by supporting daily business operations, including selling technology solutions, stocking inventory, and processing customer transactions when needed Ensure that all interactive displays are operational Qualifications Are you a good fit for the Experience Specialist role? At least 1 year of relevant work experience is required for this position. Full time positions also require flexible schedule availability including evenings and weekends (may differ for Part Time positions). A four-year degree is strongly preferred. Additionally, the following skills and attributes will be integral to your success: Excellent communication skills Comfortable presenting to small and large groups Passionate about teaching others Passionate about technology Resourceful Motivated to learn Comfortable in a fast-paced, dynamic environment Exceptional relationship-building skills Professionalism and poise Interested candidates MUST send a resume to Denika.mafnas@verizon Equal Employment Opportunity Verizon is a Federal Contractor Verizon requests veteran priority referrals Verizon is an equal opportunity and affirmative action employer M/F/Disability/Vet
Posted on: Wed, 17 Dec 2014 13:29:34 +0000
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