Front Office Management Internship Mikhaels Hotel - Congo Descriptif du poste The Front Office Manager is responsible for immediate and active management, of all functional areas of guests registration, reservations, guest accounting and ensuring proper completion of all front office and reservations duties accurately. As an Assistant Front Office Manager you are responsible for assisting in operations management of the Front office, to deliver an excellent and satisfactory Guest experience. You will be expected to show enthusiasm and creativity, providing your team with innovative solutions to handle the day to day constraints. Specifically, you will be performing the following tasks: Assisting the Front Office Manager in his daily tasks. Take responsibility of the Front Office when the FOM is off duty. Organize with HR, recruitment campaigns for the front office and training sessions of the newly hired personnel. Observe the respect of procedures and give feedback to team members. Develop and take charge of guest services department. Find areas for innovation and develop new services to the guest. Competence to be acquired: 1. Intercultural Exchange Discover African business opportunities and hospitality potential Experience in African environment Work in an international team 2. Leadership and Team management experience Direct charge of front office objectives in absences of Front Office Manager Supervise operations Organize and lead training workshops Lead a team to develop a project of his interest Implement sustainable objectives Follow up with the achievement of both personal and team objectives 3. Project Management skills Use creativity to show an area to improve at Mikhael’s Hotel Build a strategy and budget Be in charge of every step of the project implementation Be rewarded for achievements 4. Exceptional service Anticipate guest’s expectations Create the most personalized service Delight guests with excellent service 5. Sales and Reservations Assist the hotel management to find markets to expand to Secure and negotiate new corporate accounts Manage distribution channels Take email Reservations and answer special needs Organise Group arrivals 6. Accounting Exposure Communicate with accounting department Audit corporate accounts Follow receivables and manage deposits Write Proformas Audit Front Office and reservations performance with Revenue Management targets 7. Human Resources Skills Staff training and development Contribute to the selection process Involve staff in decision making and produce feedback of performance An internship in Mikhael’s Hotel covers Flexible duration : 6 -18 months A leadership experience Various Projects to realize Full board Accomodation : A single room, internet and Tv, access to hotel restaurant and pastry, access to hotels leisure infrastructure, health coverage. A 500 EUR cash allowance to cover for your pastime expenses Refund of your travel expenses Financial bonuses for projects realized An employment possibility Compétences et expérience souhaitées Fluent in FRENCH and ENGLISH. Addtitional languages will be an added value. Student in Hotel Management, Masters degree, or young Graduate of Bachelor degree Previous experience in Front Office, reservation or sales Interest in new cultures Professional communications skills. Courteous, polite and self maintained. Knowledge in reservation procedures according to International Hotel manual system Ínternational background Desired Profile A young leader and entrepreneur with a multicultural background, interested in Africa, who desires new challenges and in search for developing his/her skills and to share them with a dynamic and international team. À propos de cette entreprise Located in the French-influenced downtown of Brazzaville, the capital and the business hub of the Republic of Congo, probably the safest country in Africa, the elegant Mikhael’s Hotel with its contemporary interiors, professional service and ideal locations, creates the ideal retreat for both corporate and leisure visitors. Within walking distance from the city’s main attractions, ten minutes away from the international Maya Maya Airport, and surrounded by natural richness, Mikhael’s Boutique Hotel offers a haven of comfort and serenity with spectacular views of the Capital’s main landmarks, Nabemba Tower and Basilique St. Anne. Mikhael’s Hotel strongly believes in International Diversity and our teams are of above 10 different nationalities of hospitality professionals. We are leaders in promoting African hospitality. Our efforts are directed towards demonstrating the sustainability of Hospitality development and committing ourselves to service excellence. TYPES OF ROOMS & SUITES 33 Standard Rooms 35 Executive Rooms 3 Deluxe Rooms 6 Junior Suites 5 Ambassador Suites 8 Presidential Suites 2 Royal Suites 12 appartments 67, Nelson Mandela Avenue - P.O.BOX: 14 507, Brazzaville, Republic of Congo - Email: jobs@mikhaelshotel
Posted on: Thu, 27 Mar 2014 17:49:13 +0000
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