Front Office Supervisor – PT Bina Wahana Pusaka Front Office Supervisor – PT Bina Wahana Pusaka Company Overview Sanghyang Indah Spa Resort is the only resort with Natural Hotspring Spa facility in Banten. Only 80 Minutes away from Jakarta, the resort is built on 8 Ha of land by the sea, and filled with hundreds of evergreen teakwood and coconut trees. It is the perfect setting for those looking for a lush and cozy seaside retreat. For the adventurous, there is a wide range water sports available. And for those city people looking for relaxation, head to our Hotspring spa for some pampering and rejuvenation. Sanghyang Indah Spa Resort Hotel is a paradise of choice between relaxation and active vacation in natural environment of lagoons, lush green coconut and shady teak trees, which located only about 128 Km from Jakarta. Seen from the lobby as well as all guest rooms are spacious landscape with mature gardens. Nestled in which are a choice of dining facilities offering beautiful views and a restful atmosphere. The restaurants provide European Meals and Snacks, Italian Pizza and Pasta, Asian Specialties, which will suit every taste. A Swim-up Pool Bar, a Sunset Lounge at the lobby overlooking the pool gardens complete your wining and dining options. Our daily International or Indonesian Theme Buffet Dinners with entertainment will round off your day. Front Office Supervisor Job Description Can operate VHP system is a plus Check-in/check-out hotel guests courteously and efficiently according to set standards; process all payments according to established hotel requirements Provide information to any guest or visitor inquiry Ability to input and access data in computer, to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness Ability to operate telephone console, to remain stationary at assigned post for extended periods of time, to understand guest inquiries and provide responses, to promote positive relations with all individuals who approach the Front Desk by telephone or in person Ability to focus on guests’ needs, remaining calm and courteous, to think clearly, quickly and make concise decisions, to ensure security of guest room access Ability to satisfactorily communicate with guest, co-workers and management to their understanding Handle guest complaints with follow up to ensure guest satisfaction Ability to work well under pressure Ability to maintain confidentiality of all guests and hotel information Ability to work cohesively with other departments and co-workers as part of a team. Accept and record wake-up call requests Monitor, send and distribute guest messages, mail and faxes Document and confirm reservations and cancellations Requirements: Communicate pertinent guest information to designated departments/personnel Adhere to all cashiering procedures Act as PABX operator at designated times Maintain guest privacy and security at all times by following policies regarding key security and guest room numbers Complete additional duties/tasks as assigned daily by the Supervisor Six to 12 months in a position requiring skills/abilities similar or equal to that of a Guest Service Representative High School graduate or equivalent, from hotel academy is a plus The post Front Office Supervisor – PT Bina Wahana Pusaka appeared first on Lowongan ID Jakarta.
Posted on: Wed, 07 Jan 2015 07:37:23 +0000
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