Full time Sales/Customer Service Representative (Corona,CA) jobs@hexisusa 13.00 per hour during probation. Increase in hourly wage plus commission after. Please note that this position is for Full time Monday through Friday 8am-5pm 40 hours per week Benefits after 90 days. No overtime. Job Purpose The primary function is to manage day to day customer/orders to provide total customer satisfaction through all communication channels i.e. phone, fax, and email Principle Responsibilities *To provide an inbound customer response service via the telephone, e-mail, fax and the web * Proactive key account management to promote the service and ensure a high standard of customer satisfaction leading to repeat orders -- this position includes outbound calling. *Outbound calls to contact new customers or provide marketing materials and information on current promotions. * Liaising with others within the Sales Dept. ensure all appropriate data and customer related information is accurate. * Encouraging and converting customers to order electronically. * Carrying out any other associated tasks deemed necessary by Management. Key Competencies Essential o Articulate o Numerate o Confident o IT User o Able to absorb and disseminate information clearly to others o Good telephone manner o Customer service experience Key Skills and Abilities Essential *The ability to work well under pressure, prioritise own workload and on their own initiative. *The successful applicant must possess excellent customer service skills, and be able to remain calm, patient and polite in all situations (experience in this role preferred). * Excellent verbal communications skills, confident, articulate and effective in absorbing information and disseminating it clearly to others. * Ability to form strong relationships with key account customers * A sound command of the written language. *A disciplined and methodical approach. *Able to build positive relationships with colleagues * Demonstrable customer focus * Exhibits positive behaviour and attitude * Open to giving and receiving constructive feedback * Works flexibly in terms of time and place and has the ability to change working hours with notice to suit the needs of the business * Implements company and client quality processes and procedures * Is able to problem solve and make decisions within boundaries of Responsibility * Has an analytical, problem solving approach with an eye to detail * Remains calm under pressure Person Specification The candidate should be someone who has a mature and flexible approach, be able to listen to customer queries and offer relevant solutions. While working under pressure the candidate should be able to manage their own workflow and that of those individuals helping them with associated tasks. This involves keeping a sense of perspective (and humour) and a close working relationship with the rest of the team. At the same time they should ensure they maintain their attention to detail, crucial in helping control their time management as well as customer satisfaction. This candidate will enter as primarily customer service while the product is being learned. There is extensive product knowledge needed in order to sell effectively. Once Probation and training is complete then the candidate will ideally be given a sales territory while helping the sales team to enter incoming orders from all sales areas.
Posted on: Sat, 01 Feb 2014 17:18:53 +0000
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