GOVERNMENT PENSIONS ADMINISTRATION AGENCY (GPAA) APPLICATIONS : Please forward your application, quoting the relevant reference number, Government Pensions Administration Agency, Private Bag X63, Pretoria 0001. OR hand deliver at 34 Hamilton Street, Arcadia, Pretoria. OR 21st Floor, No1 Thibault Square, LG Building, Cape Town FOR ATTENTION : Ms Felicia Mahlaba – Recruitment CLOSING DATE : 27 September 2013 at 12H00 noon, No faxed / e-mailed / late applications will be considered NOTE : Requirement of applications: Must be submitted on form Z83, obtainable from any Public Service Department (originally signed) or on the internet at info.gov.za/documents/forms/employ.pdf. Must be accompanied by a comprehensive CV with original certified copies of all qualifications (including matriculation), ID document and drivers licence if a prerequisite (copies of certified documents will not be accepted). Certified documents should not be older than 3 months. Non-RSA Citizens/Permanent Resident Permit Holders must attach a copy of his/her Permanent Residence Permit to his/her application. Should you be in possession of a foreign qualification, it must be accompanied by an evaluation certificate from the South African Qualification Authority (SAQA). Applications that do not meet the above requirements will be deemed as unsuccessful. Must include the name and contact details of three references that can comment on their performance. Applications without an indication of the specific reference number/s as stated in this advertisement will be regarded as unsuccessful. If you have not been contacted within 3 (three) months after the closing date of this advertisement, please accept that your application was unsuccessful. Correspondence will be limited to shortlisted candidates only. Suitable candidates will be subjected to a personnel suitability check (criminal record check, citizenship verification, financial/asset record check, qualification/study verification and previous employment verification). Successful candidates will also be subjected to security clearance. Where applicable, candidates will be subjected to a skills/knowledge test. The Department reserves the right not to make appointment(s) to the advertised post(s). OTHER POST CUSTOMER SERVICE AGENT REF NO: CSA/WC/2013/09-2 Client Services Section SALARY : R138 345 per annum (Basic Salary) CENTRE : Cape Town – Western Cape Regional Office REQUIREMENTS : An appropriate three year tertiary qualification with 18 months proven life insurance/employee benefit processing experience OR Grade 12 Certificate /Senior Certificate with three years proven experience in the life insurance/employee benefit processing environment Knowledge of GEPF products and services would be an advantage Computer literacy that would include a good working knowledge of Microsoft Office products Valid driver’s license (not mandatory) Proficiency in English is a requirement and the ability to speak any of the indigenous languages spoken in the Western Cape namely Afrikaans or Xhosa Excellent problem solving skills Excellent presentation skills Excellent communication skills, both verbal and written Ability to communicate with clients Ability to coordinate and organize functions DUTIES : The incumbent will be responsible for a wide variety of administrative and client service tasks which includes the following: Pre-verification of all documents received at the front desk Resolving general enquiries and provides feedback on unresolved matters to members/pensioners and beneficiaries Monitoring application progress and missing payments Providing payment statements and proof of subsidy to members/pensioners Assisting clients in completing all GEPF forms to be processed Reprinting IRP 5’s, Medical subsidy letters and Life Certificates for pensioners on request Registering and bar-coding of documents Linking of documents to pension numbers Scanning and indexing of all documents Updating of member’s personal information on CIVPEN Admission and scale down of membership Activation of Life Certificate ENQUIRIES : Ms. Felicia Mahlaba 012 319 1455 NOTE : Various Customer Service Agent positions are currently available at the Government Pensions Administration Agency at the Western Cape Regional Office – based in Cape Town These positions will be filled as permanent Please note: The applications of individuals currently residing in the Western Cape will receive preference. Applications without an indication of the specific reference number/s as stated in this advertisement will be regarded as unsuccessful. African/White and Indian male/female applicants are encouraged to apply
Posted on: Wed, 11 Sep 2013 10:43:03 +0000
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