Game Day Staff (Part-Time) - Philadelphia Eagles (Philadelphia, PA) Game Day Staff (Part-Time) - Philadelphia Eagles (Philadelphia, PA) ORGANIZATIONAL OVERVIEW Lincoln Financial Field is one of the premier sports and entertainment facilities in the United States. In addition to being the home of the Philadelphia Eagles, the stadium has played host to the Army-Navy Game, NCAA Lacrosse Championships, Temple University Football, Philadelphia Union, Monster Jam, international soccer competitions, concerts, among other entertainment events. Providing an unmatched spectator experience for over 65,000 fans, there is no better place to attend an event than Lincoln Financial Field. Lincoln Financial Field is maintained and managed by over 50 professionals working together to provide a safe, clean, and friendly environment. To operate all of the game day functions and responsibilities, the total employment at Lincoln Financial Field increases to 3,500 positions between the Eagles and their partners. DEPARTMENTS Guest Services, Merchandise POSITION SUMMARY This is a part-time, seasonal position. As a Game Day Staff member, you will have the opportunity to create memories that last a lifetime, become part of stories that will be told by our fans for ages to come, and create one-of-a-kind experiences. You will be able to greet our fans with a smile, appreciate fans of all ages, and live our mission statement of providing the highest quality experience to our fans in a safe, clean, and friendly environment. POSITION RESPONSIBILITIES Positions will be determined upon training completion. Please see below for the positions available as a Game Day Staff member. Event Staff- Assist Guests in locating areas of Lincoln Financial Field and supplying general information. Provide a high quality customer service interaction with all Guests which will set the tone for the overall entertainment experience. Event Staff monitors and controls Guest behavior and escalates situations to supervisors, as necessary. Event Staff positions include: Fan Ambassadors, Guest Services Attendants, Quality Control, Ticket Takers, and Ushers. This position is ideal for a candidate with that enjoys working in a fast paced environment and has great interpersonal skills. Concierge Staff – Assist Guests in locating the Premium areas of Lincoln Financial Field and supplying general information. Provide a high quality customer service interaction with all Guests which will set the tone for the overall entertainment experience. Provide a high quality customer service interaction with all Guests which will set the tone for the overall entertainment experience. This position is ideal for a candidate has exceptional customer service skills. Merchandise Staff- Deliver exceptional customer service in a fast paced, high volume retail environment. Provide a high quality customer service interaction with all Guests by greeting each customer, helping guests locate desired merchandise, and completing sales transactions using a Point of Sale (POS) system. Merchandise Staff suggestive sell specific products as directed and work with other team members in order to achieve merchandise sales goals. This position is ideal for a candidate with retail or cash handling experience. DESIRED ATTRIBUTES The ideal candidate possesses a high level of integrity and values, passion and energy, a positive attitude, the ability to adapt to different situations, a strong work ethic, and a mindset for teamwork. Candidates must have excellent customer service skills and the desire to help others. REQUIREMENTS • Available weeknights, weekends, and holidays (as needed) • Must be available 3-4 hours prior to event kick-off and approximately 1-2 hours after each event • Employees will be required to work all events at Lincoln Financial Field including Eagles home games and special events. Please note: Game Day Staff positions will be filled in September. Training will commence in September in order to begin working Lincoln Financial Field events in October. PHYSICAL REQUIREMENTS • Ability to lift 40 lbs. • Ability to stand for entire length of shift • Ability to walk throughout stadium (including climbing stairs) during each shift • May be required to work in elevated areas • May be required to work in confined/narrow spaces • Ability to work in variable temperatures, including extreme hot and cold weather based on the season EDUCATION & EXPERIENCE • High school diploma or equivalent • Previous experience in a customer service environment preferred COMPENSATION Starting wage is $9.00 an hour. ** If there is an interest we will contact you directly to discuss you qualifications and/or schedule an interview. Please do not call; phone calls will only delay the hiring process. Thank you. ** Note: When you apply for this job online, you will be required to answer the following questions: 1. Do you currently live in the Philadelphia area? 2. Do you have previous customer service experience? 3. Do you have previous cash register and/or cash handling experience? Apply at: footballjobs.teamworkonline/teamwork/r.cfm?i=70502&sid=27
Posted on: Tue, 05 Aug 2014 16:42:53 +0000
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