General Manager Req ID:4033: Details: General Manager Discover the Difference You Can Make at Gate Gourmet Gate Gourmet, a gategroup company, is the world’s largest independent provider of catering and provisioning services for the airline industry. For the past 70 years, we have served over 250 carriers in more than 30 countries. Gate Gourmet combines culinary expertise with the highest standards of food safety and production to deliver delicious, healthy, and affordable meals to over 270 million travelers around the globe. Position Summary : We are currently looking for a General Manager to join our team in San Francisco (position is located right by the airport). The individual will manage and direct the operation of the airline catering unit or “flight kitchen” with gross revenues of $20M to $65M+ and direct and indirect headcount of 900 employees. We are a 24/7 operation, open 365 days out of the year so flexibility with schedule is important. We are also a union / non-union environment. Essential Duties and Responsibilities : Leads and manages exempt staff of all Departments in the Airline Catering unit. This includes but not limited to: Food production, Transportation, Equipment Processing, Storeroom Department, Dish-room/Porters, Quality Assurance, and related departments to ensure production standards and customer service requirements are met. Ensures Customer requirements/specifications and service requirements are complied with on all airline accounts. This includes production processing, on-time performance, equipment inventory, and quality assurance controls. Drives to meet business objectives and goals set by superior related to food costs, labor costs, sanitation, quality assurance, market track goals, airline goals and objectives, and all other specific goals set thereof. Ensures that all HACCP, FDA, Local Airport, Quality Assurance, and Airline Specifications are maintained at the highest level. Monitors all menu cycles to ensure customer service and satisfaction is not interrupted. Ensures that proper equipment is maintained and controlled in the Unit for operation excellence. Manages operation staff on a day-to-day operation aspect to drive for exceeding set targets. Supports and assist Lean initiatives, and Quality initiatives to achieve OPEX targets. Monitors all training programs that are required to be conducted to ensure all Corporate Policies and Procedures are followed and maintained. Monitors employee relations in each Department, and ensures compliance with the National Master and Local Addendum labor agreements are maintained in the Departments. Supports customer audits, government audits to meet compliance Responsible for annual performance evaluations of direct reports in compliance with corporate initiatives. Maintains customer communication with all local and corporate airline representatives to ensure all request, investigations, and/or related are concluded to the satisfaction of the customer and company. Assists the Regional GM on projects, investigations, training, corporate goals and objectives, and airline requests. Completes all administrative reports in an accurate and timely manner. Ensures the security of the facility by monitoring and maintaining existing programs including all TSA, local airport and corporate requirements. Drives prevention vs. detection of defects. Coordinates actions to prevent the occurrences of nonconformities. Maintains customer compliance resolution. Responsible for the maintenance of key performance metrics for the Operation organization. Verifies and insures company policies and procedures are followed. Insures quality specifications and requirements are followed and met. Develop Standard Operating Procedures. Responsible for safety, quality and compliance to customer specification. dlvr.it/6JD8K2
Posted on: Sat, 12 Jul 2014 09:16:12 +0000