Got a reply from -Thomas Cook UK Hi Michael, Thomas Cook is extremely concerned by the reported incident at the Anastasia Beach Hotel. We would like to reassure our customers that we take incidents of this type extremely seriously, and in no way condone this type of alleged behaviour. To this end, Thomas Cook works with all its hotel partners including the Tsokkos Hotel Group – which owns the Anastasia Beach Hotel - with a view to ensuring that all local and international animal welfare standards are enforced. Once these allegations came to light, we immediately liaised with the Tsokkos Hotel Group, which is offering its full cooperation to the local authorities following the launch of a full investigation. We have been informed that the staff members reportedly involved were immediately suspended pending the outcome of this investigation. This is obviously a very serious matter, given that Thomas Cook closely audits all the properties to which it operates to ensure that only the very highest levels of health, safety and quality standards are maintained. We will continue to work closely with our hotel partners as the investigation continues. We would kindly ask any customers who may have concerns relating to their holiday to contact us directly and as quickly as possible so that we can deal with them personally in an open, honest and fair manner. Kind Regards, Dan
Posted on: Sun, 13 Jul 2014 18:36:10 +0000
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