Guest Relations / Front Office Executives (4 Positions) Reporting to the Operations Manager this key role is responsible for: Supervision and control of all Front of House areas to the standards laid down by the company Ensuring adherence to policy and procedures regarding the efficient check-in/check-out of guests promptly and courteously Maintaining high standards of customer service at the reception by ensuring all enquires are responded to in a courteous and timely manner and all visitors are treated with great respect. Supervision receptionists and cleaners within the reception area. Desired Skills Qualifications Front Office Certification from Kenya Utalii College or other recognized institution /Degree in Hotel Management 3- 5 years experience in a supervisory or management role in the Front Office Department Excellent written & spoken English, interpersonal skills and presentation skills Proficiency in MS Office suite, experience with HIS(Hotel Information System) Please send your application letter indicating your suitability for this role, together with a copy of your updated resume, your current salary and benefits package to [email protected] before 30thMarch 2014.
Posted on: Wed, 19 Mar 2014 11:42:48 +0000
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