H&R Block is hiring in Beaver County! Client Service Professionals jobgateway.state.pa.us # 3887499 Strong customer service skills needed to ensure an outstanding end-to-end client experience. Ability to perform well under stress while working in a fast-paced environment. Ability to multi-task. Strong organizational and time-management skills. High school diploma or equivalent. • Greeting clients in a personalized, friendly, and inviting manner • Matching clients with the best suited tax professional for their needs • Scheduling clients how they would like to be scheduled • Handling client exits by assuring all current and future needs are met • Maintaining office cleanliness and organization of resources with team members • Other duties as assigned Tax Professional II Seasonal and part-time associates jobgateway.state.pa.us #3887500 High school diploma or equivalent, and meeting all continuing education requirements of the position. Additional course work in math, accounting, or finance is preferred. Experience is typically acquired through previous tax preparation, and successful completion of the H&R Block‘s Tax Knowledge Assessment, ITC2, or equivalent. Associate must meet H&R Block’s 15-hour continuing education requirement and meet all other IRS and applicable state requirements in order to be considered eligible for employment. Additional experience for this position is acquired through training upon hiring. Strong verbal and written communication skills and the ability to effectively communicate in person. Previous experience in a customer service environment is preferred. Knowledge and experience with a Windows based computer system preferred. • Conducting tax interviews with clients • Ensuring client confidentiality and privacy • Increasing retention of all clients • Offering additional products and services • Actively participate in local marketing
Posted on: Wed, 31 Jul 2013 18:41:41 +0000
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