HELLO TELSTRA ARE YOU READING THIS EMAIL, I HOPE SO!!! - GET READY HERE IT COMES; Telstra at their best again!!!!!! After waiting for 1 month for my ADSL relocation to occur today between 9:00a.m. and 1:00p.m. I received a call from a technician at 12:30p.m. saying the job just got allocated to him and he asked me what the job was, given that Im not employed by Telstra I suggested it was to do with my Digital Office Technology (DOT) relocation given I moved house and request this on the 14th October. To my utter amazement he said I dont think Im able to do this job, because I dont know what to do to relocate a DOT system He said he would try to start to build the numbers at the exchange and talk to someone to see how to do the job Im absolutely dumbstruck. At least he was honest. So I have left it with him and at 3:00p.m (2 hours after the scheduled job, I havent heard anything. So I decided to find out myself. After being on hold for 35 minutes, Im told sorry Mr Kozel, the technician hasnt got the experience to do your job. Your Job has now been re-scheduled to the 1st December. Oh, now this is not going to be good for Telstra. After 46 minutes on the phone Im now awaiting a call back to expedite the technician from the 1st December forward. But apparently what I should do given the inconvenience is go out a buy a dongle with WiFi to get me through. Unknown to them, I arrange this 2 weeks ago. Next solution! Telstra this problem happened to me 3 years ago, cant you get your act together. Oh and he comes another TELSTRA revelation; Im told that in my area, there are a lot of inexperienced technicians, to which I suggested to the team leader that mentioned this to me, that given the wait time was 1 month to do the job, could they have not identified this back then and arrange an experienced technician to do the job, rather than tell me 2 hours after it was due to be finished. Heres another one for you TELSTRA, this is just a cynical idea, but send out the inexperienced technician with the experienced one, to learn on the job. p.s. 1 week ago I rang and confirmed with the Digital Office Technology team, whether the job was on track, to which I received a confident YES. I would suggest TELSTRA that this is codswallop. Your customer service and customer experience in this area is unacceptable, I have escalated this matter and still await an outcome! Im guessing Im not the only one this has happened too, as I was told we have known about this problem for a while, OMG its like a Bull to a Red flag. TELSTRA if you know there is a problem fix it, why book me in for a month and then now not get the job done. I got my Electrician in to do the job that was required to prepare for today, I also checked 1 week ago to confirm whether the job was on track. I ask you TELSTRA what have you done to keep your end of the bargain up. It seems that well just shaft the little businesses out there and they just need to accept our business model - REALLY? P.P.S. Im still awaiting a call back. Happy reading everyone, please pass this on and hopefully Telstra might get the message. Until then Personal Hot Spot ON!
Posted on: Fri, 14 Nov 2014 05:07:43 +0000
Trending Topics
Recently Viewed Topics
© 2015