HOT TOYS ED209 V2 RUBBER DETERIORATING. Hot toys ED 209 rubber parts are deteriorating fast. Its not the weather or first batch problem. Its bad rubber quality. Period. Hot toys must help collectors! SIDESHOW TOYS & OFFICIAL RETAILERS BUYERS : If you bought from Sideshow Toys or an official retailer you are in luck as they are offering refunds minus the shipping cost and you dont get your reward points back. So i urge you to contact Sideshow Toys or your Official retailer to return your figure and get a refund. NON OFFICIAL STORES BUYERS : Contact your reseller fast about this. So far HOT TOYS are playing the you didnt buy from official channels card. The only solution is to make a lot of noise, on facebook, on forums and blogs so HOT TOYS aknowledge the problem like they did with the Batman DX02. So please spread the infos as much as possible. Even if you dont own the figure or yours is not damaged yet its bound to happen. Here is a model of email to send to HOT TOYS Customer service with photos of the affected areas and the sales receipt Hot toys customers services : [email protected] These are actual pictures of my.. *enter weeks / months figure has been owned here* ... old Hot Toys MMS204 ED209 figure. As with Hot Toys original ED-209, the dome has started to deteriorate.. Only this time much, much faster. In addition on MMS204, the rubber sleeves on the arms and legs are also deteriorating already. The fact that the old Hot Toys ED-209 figure had exactly the same dome problems years ago and your apparent unwillingness to engage with customers over these quality control problems, can only be described as extremely disappointing, Hot Toys products should not start to disintegrate within a few short months of release. Customers (who have supported Hot Toys, often for many years) are requesting better and constructive dialogue with Hot Toys, to acknowledge and rectify quality control problems, in a timely and effective manner. Hot Toys current communication with customers, over quality control is disappointingly slow.. and in the case of MMS204, the information on how to contact Hot Toys, with details of individual cases of deteriorating rubber components, has received inadequate publicity. Hot Toys customers do not want their MMS204 exchanged for a replacement, which will inevitably suffer from exactly the same quality control issues. Customers are fans of the RoboCop franchise and love the characters, thats why they bought this figure. Customers want to reach a mutually acceptable solution, TOGETHER with Hot Toys! If there were to be the possibility of obtaining official Hot Toys replacement parts, consisting of a hard plastic dome and new, durable rubber gaitors for the joints on the MMS204 figure, as a kit available via official Hot Toys outlets, many customers would regard this as a viable solution. Hot Toys have the opportunity to demonstrate their appreciation of their many loyal customers with this suggested solution.. or to turn MMS204s faulty components, into a notorious case of how a company should not treat its customers, which will do considerable damage to Hot Toys reputation and reduce advance sales of new products to affected customers, for years to come.
Posted on: Thu, 17 Jul 2014 14:02:36 +0000
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