HR-Consulting (search4staff ) on behalf of its client, an international company is looking for candidates to fill the position of: Customer Support and Help Desk Specialist The company: Foreign company specialized in marketing research services. Responsibilities: • Establishing and maintaining strong client relationships through regular close contact account management which will include regular face to face meetings, telephone, email or other online way of communication; • Retain and expand clients portfolio annual system usage; • Project managing, developing timetables and setting deadlines for clients and internal team; • Producing monthly and quarterly status reports to each client and establishing individual requirements; • Support clients representatives providing valuable guidance around operations and optimization of the application through quality service delivery and by utilizing CRM and Support Tickets systems; • Manage a diverse and complex scope of support issues. Solve complex support issues effectively; • Provide detailed reports about issues found in the systems checked so development will be able to address the issues accurately; • Co-work with development management team to improve system design, development process, account management; • Respond to and follow up potential client enquiries using appropriate methods. Producing materials for clients training; • Provide software application training using a variety of delivery methods including web-based and on-site training; • Coordinate new customer implementations, providing effective training to maximize use of the software. Qualifications & Experience: • At least 1 years of equivalent or related experience; • Bachelor’s Degree; • Fluent English; • Good spoken and written communication skills; • Strong presentation and negotiation skills; • Good organizational and time management skills; • Willingness to work long hours, often under pressure; • Good business sense and the ability to work to budgets. The remuneration: • Attractive salary; • Professional growth opportunities; • Full training and development programme. To apply, please submit your CV to HR-Consulting E-mail: [email protected], fax: 209 134, tel.: 022 876 557. Please, indicate the relevant vacancy code (CS-HD) in the subject line or CV. Short-listed candidates will be contacted and invited for interview.
Posted on: Fri, 20 Jun 2014 14:52:24 +0000
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