HS Brands International Introduction HS Brands International is comprised of the Mershimer Group and Service Sleuth, which combine Loss Prevention, Franchise Royalty Assurance, Market Research and Mystery Shopping to create a one-stop shop for companies in need of solutions to existing problems. Service Sleuth excels in measuring and improving customer service across all industries through integrity and mystery shopping as well as other effective measurement strategies. The Mershimer Group specializes in taking a proactive approach at preventing loss through proven strategies and tactics within the industry. HS Brands International is a leader in the loss prevention industry because it provides “tried and true” tactics using cutting edge technology to design programs for its clients that produce results to minimize loss and boost sales. Mr. Sanjeev Shenoy, Managing Director, started HS Brands International, in May 2008. Over the past 4.5 years, our team size has grown to 30+ and the shopper network to above 5000. We are currently working with over 140 clients in India and 10 clients across Asia. There has been a 100% growth in turnover, year on year over the last 4 years. Today, HS Brands International works with some of the most recognized brands as clients. We are committed to growing their client’s business through customer service excellence and loss prevention strategies utilizing the industry’s most advanced technology. HS Brands has a database of up to 5000 shoppers, which will grow as we continue to expand. Mystery Shopping Mystery shopping or a mystery consumer is a tool used by Mystery Shopping Providers and market research companies to measure quality of retail service or gather specific information about products and services. Mystery shoppers posing as normal customers perform specific tasks—such as purchasing a product, asking questions, registering complaints or behaving in a certain way—and then provide detailed reports or feedback about their experiences. Mystery shopping was standard practice by the early 1940s as a way to measure employee integrity. Tools used for mystery shopping assessments range from simple questionnaires to complete audio and video recordings. Mystery shopping can be used in any industry, with the most common venues being retail stores, hotels, movie theaters, restaurants, fast food chains, banks, gas stations, car dealerships, apartments, health clubs and health care facilities. Mystery Shopping is a common practice in a lot of restaurant, retail, casino, automotive and hospitality industries because it gives you first hand insight into what it’s like to be a customer. It can be used to gather specific information about a product or service, or to check up on the customer experience and what type of customer service they receive. You can dictate what they buy, how they behave and what types of questions they ask in order to receive the most specific feedback and reporting about their shopping experience. HS Brands International works with its client company to come up with a report that is specific for their customers shopping experience. Project Executive Responsibilities Include: 1. One point contact for all the assignment related issues 2. Engage, Train and guide freelancers to perform the audits as per the projects 3. Follow up with freelancers to ensure reports are submitted within the dead line 4. To contribute towards development and implementation of policies and procedures impacting business and achievement of high profitability. 5. Some additional research work and any additional office work for our clients, which may be asked by the management. 6. Be a team player Desired attributes: 1. Strong communicator with ability to articulate ideas, both written and verbal 2. Basic strategic and tactical marketing skills 3. Good knowledge of the internet 4. Ability to think creatively 5. Ability to work independently and with minimal structure 6. Good working knowledge of Microsoft Office programs - Word, Access, PowerPoint and particularly Excel Education: Graduate / Post Graduate Salary: - 1.8 LPA to 2 LPA Working days: - Monday to Friday Work Timings: - 10:00 AM to 6:30 PM Growth Path: This position is based on the assistance you provide to the project manager in providing, implementing and coordinating all information necessary for the smooth running of the project. Progress to the level of a Sr. Project Coordinator will result from growing your technical skills while developing and maturing your interpersonal skills, communication, leadership, supervision and management skills.
Posted on: Thu, 04 Jul 2013 04:12:21 +0000
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