Ha haa! Waiting for a call-back from USA Communications as to why - TopicsExpress

Ha haa! Waiting for a call-back from USA Communications as to why Omar, who was scheduled to come to my house between 2 and 4pm yesterday, never showed up... Got the call-back. They claim their system was down at the Borrego office, so Omar never got the work order; which is a pretty fishy excuse, because Omar had sent Joe over earlier in the day with a new modem to try before Omar himself was to pay his visit later in the day. Im writing this here as a document of the event, so I dont lose track of all the dead-ends I encounter! Heres what I want for us all: That USA (1) accepts at the highest Corporate level that our complaints of poor service are valid, (2) identifies and clearly describes to us the causes of our service problems, (3) communicates their plans to correct those problems, and (4) keeps us informed of all progress - or lack thereof - in a timely manner.

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