Haha I forgot I wrote this, and they replied!!! Hello Adrian:I want to thank you for taking the time to share your recent experience at the McDonalds in Timonium, MD with me. Your feedback is very important to us as it allows us to better understand how we can improve our service to you.I am sorry for the unsatisfactory experience during your recent visit. Please be assured that we want to provide you with an exceptional experience every time you visit us. From your email, it is clear we did not meet your expectations. Again, I am truly sorry we disappointed you.I want you to know that I have already taken action on your feedback. After reading your email, I immediately shared the information you brought to our attention with the local franchise owner of the restaurant you visited. Additionally, customer feedback is reviewed with our regional McDonalds consultants as part of our ongoing commitment to improving our restaurants operations.Again, Adrian, thank you for sharing your feedback. We appreciate your business and we hope to have the pleasure of serving you soon.AlexandriaMcDonalds Customer Response Centerref#:10475838--------------------------------------------------------------------------------------------------------------Please do not reply to this email response. No replies can be received through this mailbox. If you wish to contact McDonalds Customer Response Center again, please visit our website at mcdonalds--------------------------------------------------------------------------------------------------------------Mighty Wings™ are now available for a limited time at participating locations. Try our tender, meaty, bone-in chicken wings that deliver a bold taste!You wrote:The place is fine, the service was fine. Stellar Mc Donalds in my opinion. Harldy ever a problem with food and such, HOWEVER I do want to express my opinion on the complete failure of logistics, regarding the new Mighty Wings. Which are super yummy by the way.They are spicy and crunchy a delicious combination.BUT....The sauce, the little ranch cup...You know what Im talking about Mr.McDonald-email-reader-guy. That little cup of ranch sauce is FAR too narrow for the wings to fit in. The wingies, sure a sideways dip is plausable. Then when youre midway the wing, you can only dip the bare bone. No good, delcious meat goes dry up there.Then pick up a Drummie, that thing is generous with the meat and batter. Try to dip that big-boy into the tiny cup of sauce....You will only succesfuly dip a corner of the wing, bite if you will but it will only result in you trying to squeeze your wing in the cup to try to retrieve that ranchy goodness. An experience I thought could have been a little easier.DO NOT MAKE THE WINGS SMALLER. That would be tragic, I suggest larger openings in the ranch dip.The volume of 1 ranch cup can remain the same, as an avid wing eater I feel 1 cup ranch is enough for 5 wings. Just make the container wider. That is all, And..i would like to see a Spaghetti plate at McDonalds. Call it McNoodles. My kid would love it.Thanks for reading :)
Posted on: Sat, 19 Oct 2013 12:06:34 +0000
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