Happy Hump Day BEL Friends! Hope you are all having a great morning so far -- here is a fantastic GRADUATE OPPORTUNITY BELOW Guest Relations Manager – Five star Hotel (Tourism Students) Full Time – graduating students only About the role In your new role as Guest Relations Manager, you will be responsible for being the welcoming face of the hotel. You will greet, direct and assist guests with all queries, and host guest functions within the hotel whilst ensuring brand service standards are met to the highest quality. In this hands-on customer service role, you will also oversee the Concierge and Club Lounge departments, ensuring that your team maintains a professional manner and are up to date with VIP guest movements, hotel events, local attractions and activities. Duties/responsibilities • Provide exceptional service by engaging guests from arrival to departure, and respond to all requests, inquiries and complaints during their stay • Serve as the main point of contact for VIP guests, and ensure all departments are briefed on their requirements • Oversee the Concierge and Club Lounge departments, ensuring that brand standards are met and guest expectations are exceeded • Cover Duty Manager and Luggage porter shifts where required • Coordinate and host ‘guest drinks’ events within the hotel • Support and develop your team Skills/experience • Previous customer service experience leading a team in the hotel, leisure or retail sectors approx. 2 years • Fluent in the English language in order to communicate professionally with guests and team members, both in person and over the telephone • Excellent leadership and interpersonal skills • A passion for delivering exceptional guest experiences • Computer literate • Demonstrated ability to resolve problems and conflict, and work efficiently under pressure • Well-presented, organised and calm personality It would be advantageous for you to demonstrate the following capabilities: • Multi-lingual • Previous experience in Executive Lounge or Concierge role in a hotel environment
Posted on: Wed, 18 Sep 2013 00:18:39 +0000
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