Happy New Year! For those of us who work today, keep one thing in mind. Today is the last day you get to hear Just fill everything I have a refill on thats in my profile whether or not Ive taken it or am still on it from last January for the next year. For tonight ushers in a new beginning. A new set of favourite quotes, if you will, starting tomorrow... What do you mean my insurance changed? What do you mean I have a deductible? What do you mean my copays went up a whole dollar? Why dont you accept my insurance anymore? (We do, but just because your copays went up, doesnt mean we dont accept it...) I didnt pay that much here last month! (Last month was actually last YEAR. A slight technicality.) Why isnt my prescription covered here anymore? It was last year! It was covered when I went to PDX pharmacy last year. No, they didnt send me a new card. A new card? Oh. It looked the same so I left it on my kitchen table. Customers may forget what happened a year ago when the insurance clocks reset. Pharmacists never do. Patients may hate the hassle of dealing with their one insurance. Pharmacists have to deal with thousands of different ones, weekly. We are all in the same boat and all have a common goal-figuring it out so we know what to expect the next time we see this particular card and figuring it out so we can explain it to you so you understand it going forward. Its what we do. Patients receive Explanations of Benefits usually around December. Few read them. Fewer understand them. Simply put: New Year, New Rules. Everything changes January 1st. Remember the Warning-Peak Times Ahead Post from a while back? This is where we need the digital board that reminds everyone: New Insurances Ahead. Expect Delays. Good Luck this holiday and Happy New Year!
Posted on: Wed, 31 Dec 2014 12:52:00 +0000
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