Health care fix sends insurers scrambling PHOTOS | ‘Batkid’ saves San Francisco U.S. still trying to bring Snowden back Explore real-time news, visually Health-care Web site’s lead contractor employs executives from troubled IT company 880Share to FacebookShare on TwitterShare on LinkedInAdd to PersonalPostShare via EmailPrint ArticleMoreBy Jerry Markon and Alice Crites, Published: November 15E-mail the writers The lead contractor on the dysfunctional Web site for the Affordable Care Act is filled with executives from a company that mishandled at least 20 other government IT projects, including a flawed effort to automate retirement benefits for millions of federal workers, documents and interviews show. CGI Federal, the main Web site developer, entered the U.S. government market a decade ago when its parent company purchased American Management Systems, a Fairfax County contractor that was coming off a series of troubled projects. CGI moved into AMS’s custom-made building off Interstate 66, changed the sign outside and kept the core of employees, who now populate the upper ranks of CGI Federal. Graphic A look at the consumers route through the HealthCare.gov website and the potential failure points. All your Obamacare questions answered NOV 5 We’ve compiled questions and answers around the topics discussed most, so you can browse what others have asked and get answers of your own. Have you used the new health insurance exchanges? Charity Brown NOV 7 What has been your experience with the online insurance exchanges? What’s going on with HealthCare.gov? Sandhya Somashekhar, Amy Goldstein, Sarah Kliff and Lena H. Sun OCT 21 Everything you need to know about the rollout of the new health insurance marketplace. Your Obamacare questions, answered Casey Capachi OCT 17 Still left wondering about Obamacare? Wonkblog’s Sarah Kliff and PostTV’s “In Play” have the KliffNotes version for you. Obamacare: Understanding the Affordable Care Act Washington Post staff SEP 27 Everything you need to know about navigating Obamacare. .They include CGI Federal’s current and past presidents, the company’s chief technology officer, its vice president for federal health care and its health IT leader, according to company and other records. More than 100 former AMS employees are now senior executives or consultants working for CGI in the Washington area. A top CGI official said this week that the company is “extremely proud” of its acquisition of AMS. Lorne Gorber, CGI’s senior vice president for global communications, said CGI had been aware of the AMS “trip-ups” but has transformed the AMS culture over the past decade. “Anyone at CGI who came from AMS would not be able to find any similarities in how they work today to how they worked a decade ago,’’ Gorber said. He said that CGI’s overall government contracting work remains high quality and that the company “delivers 95 percent of its projects on time and on budget.’’ A year before CGI Group acquired AMS in 2004, AMS settled a lawsuit brought by the head of the Federal Retirement Thrift Investment Board, which had hired the company to upgrade the agency’s computer system. AMS had gone $60 million over budget and virtually all of the computer code it wrote turned out to be useless, according to a report by a U.S. Senate committee. The thrift board work was only one in a series of troubled projects involving AMS at the federal level and in at least 12 states, according to government audit reports, interviews and press accounts. AMS-built computer systems sent Philadelphia school district paychecks to dead people, shipped military parts to the wrong places for the Defense Logistics Agency and made 380,000 programming errors for the Wisconsin revenue department, forcing counties to repay millions of dollars in incorrectly calculated sales taxes. Lawrence Stiffler, who was director of automated systems for the thrift board at the time and a 25-year veteran of IT contracting for the federal government, said AMS was highly unreliable. “You couldn’t count on them to deliver anything,’’ he said. In the years since the purchase, CGI has grown rapidly in the United States, dramatically expanding its role as a federal and state contractor. Agencies that tapped CGI Federal often rehired the company and, in the past two years alone, the company has been awarded contracts with at least 25 federal agencies worth $2.3 billion.
Posted on: Sat, 16 Nov 2013 15:16:44 +0000