Help Desk Rate:-25\hr. on w2 Little Rock, AR Long Term Travel Required - Travel expenses reimbursed. Valid Driver’s License Current Vehicle Insurance Certificates Local Candidates In-person interviews in Little Rock Description:- • Tests, maintains, and monitors computer programs and systems, including coordinating the installation of computer programs and systems. • Coordinates and links computer systems, Within an agency and the state, to increase compatibility and to share information. • Consults with management to ensure agreement on system principles. • Expands or modifies systems to serve new purposes or improve work flow. • Determines computer software or hardware needed to set up or alter system. In addition, this person will be required to provide ¬limited after hours support, 24 x 7 on a rotating basis. Qualifications:- • PC Imaging • Windows XP/7/8 operating system • Active Directory • Experienced in Microsoft Office Suite • File and Print Management • Cicso Switch set-up and troubleshooting • Remote Access Management (LogMeIn) • Wireless Communications (including wireless device provisioning and data restore) • PC Application support • Must possess strong customer service qualities and the ability to work in a team environment • Must have outstanding problem solving capabilities, strong analytical skills and be able to handle multiple tasks concurrently • Must have strong verbal communication skills • Strong customer service qualities and the ability to work in a team environment Responsibilities:- • Meet with customers’ to compile, identify and determine job specifications needed to develop new processes, update and modify or correct existing programs and systems. • Installation, configuration, troubleshooting and maintenance of PC hardware and desktop software, such as MS Office, Anti-Virus, Adobe, SAP, etc. • Provide expert level escalation and technical leadership • Support and maintain all customers software and systems, including servers, workstations and software. • Provide support for Microsoft operating systems, especially Windows XP, Windows Vista/7/8, and Windows Server 2003, 2008 • User, group, and computer creation and management within a Microsoft Active Directory environment • Provide support on maintaining and configuring Microsoft Active Directory Group Policies to manage desktop client configuration and settings • Performs systems maintenance activities through error reports, user modification requests and system problems. • Provide 24x7x365 on call support. • Microsoft SCCM administration and software deployment. • Learn and Assist in Management of Cloud Computing Environment (i.e. Office 365 and Google Apps for Government). • Assist users with setting up and operating workplace mobile devices (iPads, iPhones, Windows Tablets). • Learn and Support MAC Laptops/PCs (on a limited basis.
Posted on: Thu, 13 Mar 2014 16:10:17 +0000