Heres a chance to turn your hobby into a career. ;) Bestop Inc. has an immediate need for a Customer Service Representative to provide prompt, courteous service to our warehouse distributors, their customers and consumers. Bestop takes pride in the world class service we provide to our customers. Bestop, Inc. was founded in 1954 and is a division of Magna International. Bestop, Inc. produces premium Jeep, Truck, & UTV products. Bestop, Inc. is the most widely recognized brand for Soft Goods in the market. We provide OEM soft tops and fabric products directly to Chrysler Jeep and General Motors. We are the largest producer of Aftermarket soft tops for Jeep in the world. Bestop, Inc. also produces other Aftermarket products for trucks and SUVs. Requirements for the Position • Prefer 2-5 years customer service experience. • Excellent English communication skills; verbal and written. • Proficient computer skills are required. • Ability to use ten key by touch. • Strong Organizational skills. • Ability to manage multiple tasks on a daily basis. • Strong telephone skills. • Product/vehicle knowledge or the ability to learn about products and services at Bestop. • Knowledge of Jeep/automotive products would be an asset. • Teamwork skills and experience. • High school diploma required Principal Duties: • Customer contact/communication via, telephone, fax, email, mail, Internet, and at times in person. • Answer inbound calls ranging from 75-100 calls per day. • Research and resolve customer concerns and problems within established guidelines. • Assist customers with vehicle installations and technical issues. • Act as a liaison between customers and various departments. • Daily computer file maintenance to include, but not limited to: • Order entry and proof reading. • Input information in the computer system. • Process Return Material Authorizations (RMA’s) within established guidelines. • Communicate with all areas of Bestop, including any and all feedback from customers. • Follow-up on any open customer issues. • Daily and weekly filing as needed. • Special projects as needed. • Participate in product reviews and installations. • Professional • Detail oriented • Flexible • Organized We offer a competitive wage and benefits package. Pre-placement drug screening and background check is required. Qualified and interested candidates should email their resume to: BestopHR@bestop
Posted on: Mon, 17 Mar 2014 21:07:44 +0000
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