Heres my conversation with Dish Network just now. Hope it helps. It felt robotic.. but I got what I wanted. Evangeline (ID: 1H6): Hi, my name is Evangeline (ID: 1H6). How may I help you? Evangeline (ID: 1H6): Hi, Vikrant! I hope youre having a great day today! Vikrant Lal: Hi ! Im great ! How are you? I am looking to see if you could help me reduce my Dish Bill. I dont want to change any of my current service .. however, if I dont get a better deal, I will leave Dish for another service Evangeline (ID: 1H6): I will be happy to assist you with that. Evangeline (ID: 1H6): Thank you for providing your account information and PIN when launching the chat. I have your account loaded and have verified your information. Vikrant Lal: Thanks so much Evangeline (ID: 1H6): Youre welcome. Evangeline (ID: 1H6): While checking on the account, I would like to tell you about DISH Perks. It is an exclusive program that provides DISH customers a lot of extras at no additional cost. You can visit mydish/perks to see a lineup of the latest freebies. Many perks are available for your benefit. Evangeline (ID: 1H6): We consistently offer month-long free previews of four to six channels every month. Our competitors only provide three-day-long free previews. You can stay up-to-date with available freebies by checking out our perks and free-preview page at mydish. Here is a link: mydish/perks/free-preview/ Vikrant Lal: cool Evangeline (ID: 1H6): Let me further check on the account here. Vikrant Lal: ok Evangeline (ID: 1H6): Thank you. Evangeline (ID: 1H6): To lower down the bill, you do have the option to change your existing package now. Since you do not want to change it now, you can take advantage of our refer a friend promo. Wherein for any valid referral to Dish, you get to enjoy $50 credit to your account. Evangeline (ID: 1H6): Plus, if you get to refer 3 friends to Dish anytime between June 1 to Dec 31, youll get a PS4 system for FREE. Vikrant Lal: hmm, thats not very interesting... I guess Ill have to look for other service.. Comcast is looking pretty appealing Evangeline (ID: 1H6): Let me look for other options here. Evangeline (ID: 1H6): To add more value to your current programming, I can add Cinemax and Showtime to your account at NO cost for 3 months. Vikrant Lal: I dont want temporary promotions Evangeline (ID: 1H6): Okay. Evangeline (ID: 1H6): Your satisfaction is important to us, so I would like to transfer you to our Account Specialist to further assist you regarding this matter. Please hold while I do the transfer. Vikrant Lal: Thanks! Evangeline (ID: 1H6) has disconnected. Melanee (ID: LKS): Hi, my name is Melanee (ID: LKS). Please give me a moment to review your conversation with the previous agent. Vikrant Lal: Hi :) Vikrant Lal: Thanks! Melanee (ID: LKS): Thank you for contacting the Customer Loyalty Department at DISH. Please give me a few moments to review the previous chat. If you need to reference this chat my name is Melanee and my operator ID is LKS. I am looking forward to helping you today. Vikrant Lal: Thanks so much Melanee (ID: LKS): I can definitely help you out today, just a moment please. Vikrant Lal: I really appreciate it Melanee (ID: LKS): I see that you want to reduce your bill, is that correct? Melanee (ID: LKS): I can offer you a credit of $20.00 a month for 10 months, this reduces your monthly rate to only $44.99 a month. Vikrant Lal: hmm. Melanee (ID: LKS): There is no commitment with this offer. Vikrant Lal: If you could get it to $39.99 for 12 months that would be more appealing.. and would you be able to throw in any free promotions previously mentioned? Vikrant Lal: please Melanee (ID: LKS): Just a moment please. Vikrant Lal: Thank you Melanee (ID: LKS): I can give you a credit of $25.00 a month for 10 months, this reduces your monthly rate to $39.99 a month. Vikrant Lal: Would you be able to please give me the free Pay Channels for 3 months as well? Melanee (ID: LKS): I can also offer you Showtime, Cinemax and Starz at no cost for 3 months. Vikrant Lal: awesome. Vikrant Lal: Thanks.
Posted on: Thu, 24 Jul 2014 20:38:28 +0000
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