Hi Mr Nair, We refer to your email dated 12th Jul 2014 regarding the status of your Complaint for your Photon number 9244888905. We sincerely apologize for the inconvenience caused to you. We will ensure to provide you with the best of services going forward. 1. As per the discussion over the call on 9894398777, we would like to inform you that yourn previous service request number was closed stating that you are receving 1 Mbps speed and working fine as confirmed form your end. Hence we are unable to send an enginner regading the same. 2. We would like to inform you that Photon Max Wifi connection provides speed up to 6.2 Mbps. However, the actual connection & browsing speed depends on a variety of factor. Thus, in most real-world situations, you can expect average speed of 500 Kbps to 900 Kbps (Kilo bits per Second) Thank You for surfing with Photon. Warm Regards, Saikiran, Photon Care Team ANY EXPERT OPINION... WHAT THIS UPTO 6.2 Mbps MEANS....? YOU CAN EXPECT (only a) AVERAGE SPEED OF 500-900 Kbps(1/10th)....? Arent we customers taken for a granted...? What should i do now...?
Posted on: Sun, 13 Jul 2014 05:25:12 +0000