Hi can u please post for me!!!! I am absolutely disgusted with WIGHTLINK. I bought a new car yesterday from the mainland. I am usually a red funnel customer and only use wightlink for the catamaran or if I do a journey on the east side of England, Which is not often! I checked the prices before I left the island and regularly throughout the day and the price was £44 for a single for the most sailings after 1900. We didnt book the ticket as we were held up on the motorway so said we will buy when we get to the terminal. OHHHH we were so wrong to do that!!!!! My husband went into the ticket office 15 mins before the 2100 sailing and asked for a ticket for the next sailing and the UNHELPFUL and RUDE member of staff behind the counter said to him that it will be £86.00 for the that sailing, so my husband asked for a return (hoping it might be cheaper) but that was £98.00 we then checked the website and the sailing was £44.00 but wasnt available to book! After this we were talking to a male member of staff loading the cars on to ferry after we explained the situation and said we were off to red funnel as we werent paying £86.00 to get back to the island!!!! To which his response was I dont blame u! We went to red funnel and with a voucher we managed to get a sailing for £33.50 day return but a single was only £40.25!!!!! We managed to save ourselves over £50 on the sailing and only used about £8 in petrol and it took us 20 mins to get to Southampton!!!! I will now remain a loyal customer to Red Funnel for our car journeys whichever way we travel!!!!! NOT ANON Tammy Gauntlett
Posted on: Sun, 28 Sep 2014 18:01:00 +0000
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