Hiring Now: Customer Relations Manager | IKEA | Oman - Al Futtaim Group Visit Middle East Jobs >> bit.ly/midejobs Please Follow >> bit.ly/mideastjobs The Business: One of the companies bearing Al-Futtaim name is IKEA. IKEA is the worlds largest home furnishings store, founded in Sweden over 60 years ago. Our operations around the world are constantly increasing with new stores and markets added to the success story. At IKEA not only our furniture is down to earth, straightforward and inspiring, but so is our work ethics. Despite being the leading home furnishing retail franchisee across the world, we at IKEA still give you the room to grow! At IKEA creating a better everyday life for the many isnt only our vision, its our way of life!The Job::Job Purpose: To drive sales growth and sustained long-term profitability, by establishing and retaining a life-long relationship with existing and new customers. This is achieved by working in partnership with our customers and other functions to: - Secure an easy buying process from home to home, and understand and match customers needs and expectations now and in the future. -Our aim is to motivate our customers to shop with us more frequently because they trust us to make their shopping experiences successful and their visits worthwhile; as every customer counts. - To be the customers voice in the store. To influence the team and colleagues by showing them how to work together to make a better shopping experience for all our customers. The driving passion is to create an enjoyable and successful shopping experience in the store and encourage our customers to return more frequently, and buy more over time.Jobs and Responsibilites: T0 lead and manage the team and work with colleagues in other functions to optimise the relationship with our customers in order to drive sales growth and sustained, long-term profitability. This is done by: * Co-operating and influencing the commercial team, the CR team and other support functions to ensure that they understand the customers perspective when implementing new solution and evaluating exiting ones. * Knowing the local market and working with the commercial team to support commercial activities, which will convert more visitors to customers, and generate repeat store visits, balancing our business needs with our customers needs? * Having in place service agreements with external providers, ensuring these are clearly communicated and priced in store, which support sales. Ensure they deliver a standard of service that contributes to making the IKEA store first choice for home furnishings. * Working with the check-out manager and store team to ensure the check-outs are appropriately staffed at all times of the day in order to make it easy and convenient for us to close sales. * Working with the exchange and return team to ensure the area is appropriately staffed at all times and that our after sales care encourages customers to want to come back to shop with us again. * Analysing customer feedback to identify root causes, taking action to improve short and long-term customer satisfaction. * Encouraging the team to take fast action on ideas to improve our customers shopping experience, acting on customer feedback, competition and performance analysis. * Educating the team in the IKEA Concept, and ensuring that they read and use the appropriate manuals from Inter IKEA Systems B.V. and other global solutions to help them maximise our customers shopping experience. * Ensuring the managers agree clear expectations and standards with their teams regarding routines and that they regularly follow up on these. * Ensuring quality standards are met in store by focusing on the detail in order that the store is clean and tidy at all times of the trading day. Take the service office input and co-ordinate it with the store potential in order to agree customer relation goals, which supports the achievement of the agreed store goals. * By constantly monitoring our performance against agreed goals, adapting and taking action w Job Details Date Posted: 2014-01-30 Job Location: Oman Job Role: Customer Service Company Industry: Customer Service Preferred Candidate Career Level: Management Apply Now - Jobs in Oman - Customer Service Jobs in Oman - Search All Jobs Apply here >> ift.tt/1cxEbzm
Posted on: Thu, 30 Jan 2014 07:38:49 +0000
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