Hiring for Customer Service Associate by RR Donnelley Experience : 0-3 yrs | Salary : Not Disclosed by Recruiter | Locations : Chennai | Posted on : 11-Mar-2014 | No of vacancies : Not Mentioned Act as an important link between the client and the operations team. Attend client calls, interact with clients frequently, manage job queues and communicate feedback to operations team. Interface with clients frequently and maintain an excellent relationship with them Oversee and coordinate the day-to-day shift activities . Responsible for quality and timely completion of all projects Delegate and manage production capacity on the shift Constant interaction with CM/AOAM on any issues in the shift Manage a team of document specialists and proofreaders Develop strong inter-personal relationships with the team Develop an environment that provides motivation and development opportunities for the team. Introduce initiatives for team development. Responsible for tracking shift utilization, capacity, accuracy of reports, attendance, training, productivity, deadline adherence and quality, etc. Ensure adherence to security norms including print security and physical access procedures in the team. Ensure appropriate security for all desktops, printers and any other IT equipment used by the team. Ensure all members of the team go through security and compliance awareness programs as per policy.
Posted on: Tue, 11 Mar 2014 11:08:10 +0000