How nice of US Airways....NOT! How many think this has ended up in a round file????? Dear Mrs. Spencer: Thank you again for writing to US. I’ve received your email and realize that you are not happy with our original response. For this reason, I have thoroughly reviewed your case. The details you have provided regarding our seat assignments have helped us to identify areas where we need improvement. Your concerns have been sent to our Corporate Headquarters so that the issues could be addresses internally with our employees. We know that each part of your travel experience is important including the service you receive. Again, we apologize for the difficulties you encountered. We value your business and are working hard to earn your continued patronage. We hope you will give us the opportunity to do so. Sincerely, Marlene Schultz Representative, Customer Relations US Airways Corporate Office
Posted on: Thu, 22 Aug 2013 10:49:41 +0000