How to tell if the noise or sound the drive is making is normal?? Current drive technology dictates that some noise will occur during drive operation. The type of noise and the volume of the noise can change depending on the current function that the drive is involved in. It is important to recognize which noises indicate trouble and which are simply normal drive sounds. Normal drive sounds include: Whining noise during drive spin-up Occasional clicks during data access Hard clicks during a head park operation (shutdown or sleep mode) Abnormal drive sounds include: High-pitched whining sound Vibration sounds due to either vibration in the mounting hardware or in rare cases, a drive failure Clicking or clunking sounds that occur repeatedly Grinding sounds Solutions: Step1: Make sure it is not a case fan or another device Turn off the system. Remove both the power and data cables from the drive. Turn on the system to see if the noise continues. If the noise is still present, the drive is not the cause. Search for another device such as a case fan, which is causing the noise. If the noise is no longer present, continue with Step 2. Step 2: Determine if the problem is the drive or its data cable Turn off the system. Connect only the power cable to the drive, and turn on the system. If the noise occurs, the problem is with the drive. At this point, continue with Step 3. If the there is no noise, the drive is not at fault. Turn off the system and connect your data cable. Turn on the system. If the noise occurs now, your data cable is faulty and should be replaced. Step 3: Try the drive in a new location Turn off the system. Install the drive into a different drive bay or place it securely on an anti-static surface if available. Attach only the power cable. Turn on the system. If the noise is still present, the drive has failed and should be replaced. Information about in warranty replacement options is available in Answer ID 8: How can I replace a product under warranty?. If there is no noise, the original drive bay was not properly supporting the drive. You will need to mount the drive properly.
Posted on: Thu, 03 Oct 2013 19:16:42 +0000
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