I am absolutely disgusted and horrified by the service, or lack there of, I received from Virgin Active La Lucia. Last year February, after turning 18, I took out a gym contract in my own capacity. I had been a member of this gym, as a dependent on my mothers contract, since I was a kid but now that I had turned 18, it was required for me to have my own contract. During the processing of the contract, I informed the consultant that I would be travelling overseas for up to 4 months and therefore asked if it would be possible to freeze my contract during that period, to which he replied Yes, just phone up the call centre and it will be fine as we get lots of young clients travelling overseas. So months passed and the time came for me to freeze my contract and I was told that it cannot be done due to the fact that I a member of Discovery Vitality. This was highly inconvenient because not only had I been given false information but had I known this, I would never have committed to a contract before going overseas. So, I then had to cancel my contract which meant paying a R 600 cancellation fee, a nice chunk out of the money I saved for my travels. Anyways, disgruntled and annoyed with the unhelpful attitude, I paid the R 600 and left hoping to never deal with Virgin Active ever again. Yet, the battle had only just begun. After spending the year waitressing and scraping money together to fulfill my dream of an overseas trip, I happily climbed aboard my plane in October but little did I know that the gym was going to ruin my budget again and debit me R 318 for November, after I had cancelled my contract, paid the fee, and left the country. They then proceeded to gather their most incompetent members of staff to continuously exhaust my poor mother with excuses and empty promises, each of the 5(Yes. 5) times I sent her there. The first three times she spoke to consultants and was either told that the refund would reflect in 10 days or the Admin lady isnt here but I will ensure that she processes the query. The fourth time she spoke to the Group Excersize manager who, while was extremely nice and did try to assist, gave her the same the Admin lady isnt here but I will ensure that she processes the query. She took my mothers number and promising to call once she had spoken to the Admin lady. The call never came and so the 5th and final time my mother was there, she spoke to the Manager of the gym himself, David Filen and explained the situation. He agreed that surely a simple query such as this, should not take 5 trips to the guy to sort out and apologized on behalf of his staff and guaranteed that the money would be in my account within 5 days. It has now been 2 weeks. Shame on you Virgin Active for stealing from an 19 year old.
Posted on: Tue, 20 Jan 2015 20:55:09 +0000
Trending Topics
Recently Viewed Topics
© 2015