I am writing to express my appreciation to Steve Vavoulas who recently assisted me in my purchase of a new BT -50 Dual Cab Utility. In my view Steve is a very professional, attentive, communicative and knowledgeable sales person, who has a deep appreciation and understanding of the motor industry. From my dealings with Steve I believe that he genuinely enjoyed working at Rolfe Mazda. When I met Steve at Rolfe Mazda, I immediately felt that Steve was very interested in understanding my requirements and the possible need for a new vehicle. This helped me to work through the options and think about whether or not I should purchase a new motor vehicle and also the type of motor vehicle that was best suited to my needs. In the past Ive found the process of purchasing new vehicles hasnt been enjoyable. Furthermore, my experience has been that the sales process dominated to ensure another vehicle goes out the door. However, on this occasion, thanks to Steve, Ive discovered that purchasing a motor vehicle can be a rewarding and very satisfying experience. In my view Steve is the most professional and helpful car sales person that I have ever met or dealt with the motor industry. In my 55 years I have purchased a lot of new motor vehicles. Whilst I have not had a lot of exposure to Rolfe Mazda, I strongly suspect that your organisation has developed a culture that supports and encourages excellence in customer service. Clearly, I am now a very satisfied customer of Rolfe Motors and will recommend Steve and Rolfe to people who are looking to purchase a vehicle. Please pass on my thanks and appreciation to Steve and the team at Rolfe Mazda. Yours faithfully , Craig McGregor
Posted on: Thu, 20 Mar 2014 22:45:31 +0000
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