I arrived at Sky Harbor in Phoenix and went to the car rental outlet to pick up my car. I was the only one in line as I arrived at about 9:30 pm. Upon specifically telling the clerk I did not need any additional insurance, he had me flip through several screens on a small screen, telling me what was needed. He asked me if I wanted extra insurance, and I specifically said no, I have bought my own at home. He then proceeded to tell me that the next items were non-declinable (taxes, airport taxes, road tax, state tax, tax, tax) and to sign the agreement. Fine, got my car and I was off, got home and noticed Expedia charged me $220.00 base and Dollar charged me $550.00 EST thinking to myself why did I get charged twice for base rental. Of course I looked at Dollar receipt, and was charged $27.00 for loss vehicle coverage, per day. I was stunned and very angry. I called Dollar customer service to ask why, this representative did not help me out, and deliberately charged me for what I didnt need or certainly want, $330.00 insurance. She said that I should have read the agreement before I signed, and no one made me sign. I asked her if I was the only one who had made a complaint about this and she replied, We have a few. I will never deal with this rental again, they are crooks and I will pay more somewhere else. I have dealt with Dollar before and never had a problem. Buyer beware... I told them what I wanted and they misled me to believe I was only being charged the basic charges, never again Dollar!! I arrived at Sky Harbor in Phoenix and went to the car rental outlet to pick up my car. I was the only one in line as I arrived at about 9:30 pm. Upon specifically telling the clerk I did not need any additional insurance, he had me flip through several screens on a small screen, telling me what was needed. He asked me if I wanted extra insurance, and I specifically said no, I have bought my own at home. He then proceeded to tell me that the next items were non-declinable (taxes, airport taxes, road tax, state tax, tax, tax) and to sign the agreement. Fine, got my car and I was off, got home and noticed Expedia charged me $220.00 base and Dollar charged me $550.00 EST thinking to myself why did I get charged twice for base rental. Of course I looked at Dollar receipt, and was charged $27.00 for loss vehicle coverage, per day. I was stunned and very angry. I called Dollar customer service to ask why, this representative did not help me out, and deliberately charged me for what I didnt need or certainly want, $330.00 insurance. She said that I should have read the agreement before I signed, and no one made me sign. I asked her if I was the only one who had made a complaint about this and she replied, We have a few. I will never deal with this rental again, they are crooks and I will pay more somewhere else. I have dealt with Dollar before and never had a problem. Buyer beware... I told them what I wanted and they misled me to believe I was only being charged the basic charges, never again Dollar!!
Posted on: Mon, 03 Mar 2014 18:41:06 +0000
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