I figured since I probably can not post this to Greenwich Floor Coverings Facebook page I would make this a status for all to see. I dont expect anyone to read this lengthy letter but I will feel better getting this out there. My wife Courtney and I hired Greenwich floor covering to do all of the flooring in our first home. We needed to replace every bit of flooring in the home since it had been neglected and trashed, we had hardwood flooring, tile and laminate flooring all installed. We were happy the the product and quality of work zero complaints and no issues. We sold our home and purchased a different home. We decided to have Greenwich floor covering do the flooring we wanted done in our new house which consisted of hardwood flooring and laminate flooring. In the time since we sold our first home we had referred several people to GFC for work that was done with no issues. We paid for the product and install upfront in full since we had been content with the quality of work and products we had received before. Needless to say that was pretty dumb on our part. After a friend of ours resigned from the company we were unsure of the level of service we would receive. Our concerns were confirmed. Our laminate flooring was installed poorly with little attention to detail and not how we had discussed. We chose flooring that was to be wide enough to cover our kitchen with one piece with out the need of piecing in. That was not the case with our finished product. There were numerous pieces cut in and several seems that were poorly glued and continually separated. The business owner/installer came back several times to re-glue seems and told us it was a product issue. After several attempts to fix the flooring none of which were successful or done correctly we were told that the product was not installed properly and that there should have been plywood laid down underneath the product for it be done correctly (this was never brought to our attention what so ever, if it had been we would have surely addressed it at that time). So instead if manning up and being responsible for their shotty unprofessional work we continued to have to contact the store and continually wait for a reply from The owner/installer who would never contact us directly and had his store employees who must not see or talk the owner/installer on a daily basis take the brunt of our displeasure (which I feel almost guilty about because I was very agitated and I was probably taking frustrations out on people that had nothing to do with the installation and really could not make a decision to remedy the situation.) After trying to be reasonable time and time again we were pretty much told that there is no way the job would be fixed unless we paid an additional $1,000+ to pull up the flooring we had already paid to be finished and have ply wood and new laminate laid down, which I simply could not except as a reasonable solution since we had been struggling with this issue for months with no responsibility taken on GFCs end. So as if it were not bad enough that our laminate flooring was done incorrectly and we were at an impasse on how to have it taken care of in a professional manor, our wood flooring also had a number of serious issues. First of which, after being installed for short while the wood flooring in our living room began to develop a serious peak because the flooring was installed to tightly without space to expand. After several excuses we were told that our house was to humid and thats why our floor was peaking and that we needed to wait a while to see if there was any change. (Our house is far from humid btw. No humidity readings were taken prior to installation and the wood was not brought to our house until the day before installation to be acclimated to our home both of which void manufacture warranty.) So at the same time as were are arguing about laminate flooring and after several back and forth conversations Luis’s fix was going to be to nail the flooring down ( Yes, lets put nails in our brand new hardwood flooring in the middle of the room that we paid to have installed instead of doing the right thing by putting a relief cut in on the edge of the wood flooring to allow the wood to expand without buckling.) Issue two, Comnected to that living room is our dining room. Without notification or running it by us during the installation process Luis and his assistant decided to continue flooring right on into the dining room probably knowing full well that there was about a ½”- ¾” drop from one room to the next and sub flooring would need to be installed to keep the floor level from one room to the next. So now we have an obvious sloped portion of flooring connecting the two rooms. So after MONTHS of arguing back and forth on how the issue was to be resolved we were left with only a couple choices. A) Pay GFC to come back in a fix all of their screw ups and infer the cost of that after thinking we paid in full already for a finished product. B) Explore legal action but were told that it may be not it may not work out how we want it to since we may not get our money back or the issues resolved for certain.......We chose to take the high road and wrote a letter to GFC stating that they must be elated for us to give up on trying to get them to be responsible for any of their garbage work and that it must be nice to be able to blow off people that have provided them with tens of thousands of dollars of work and that our flooring would become our impression of the unprofessionalism and shady business tactics that have come to be a prime example of their business and work. I am not one to call people out or belittle them to make myself feel better but when I feel that I have truly been taken advantage of I am going to attempt to right the ship. I believe that I am genuinely a pretty easy person to reason with and would never dream of teaching any of the customers I deal with in my line of business the way we have been treated. I caution anyone who is thinking about hiring them to think twice and explore other options. Its pretty sad when you burn people from your own town that try to support local business. You’re a real class act Greenwich Floor Covering a reeeaaal class act.
Posted on: Sat, 03 Jan 2015 00:07:58 +0000
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