I hope it will you, Job Summary: Position: Desktop Engineer L1 Company: Mindlance Hello, Greetings for the Day!!! This is with reference to the various openings in our organization. Currently we are looking for System Administrator Please find appended below a further detailed job description: Job Summary: Position: Desktop Engineer L1 Company: Mindlance Experience: 2 year to 4 years Location: Bangalore Company URL:- mindlance/ Skill Required:- • Desktop/Laptop on-site support and phone support; Printer/Fax support, Backup system support, updating current infrastructure, deploying new equipment. Voice Device support (Preferably Avaya IP phone and Analogue phone) • Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to second or third level in accordance with Help Desk escalation processes. • Coordinate overall ownership of user’s issue & service ensuring that they receive resolution within a reasonable timeframe. • Provide initial assessment of urgency and business impact on all support calls. • Manage service requests, software installations, new computer setups, upgrades, etc. • Record incident resolutions in the Help Desk tool. • IT Assets Inventory management. • Support the following technologies: Microsoft Office all products including Outlook, Word, Excel, Access, Internet Explorer, Windows XP/7/8, desktops, laptops, printers, NIC’s, basic LAN/WAN connectivity and others as assigned • Monitor daily backups. • Ability to work independently and in a team environment. • Ability to communicate well with internal and external contacts. Requirement Description: • Systems Availability Management – Ensure maximum Systemavalability Develop and manage processes designed to meet or exceed services levels for application availability. • Capacity Management – Create and manage forecasting processes designed to ensure computing, network, support, and other infrastructure capabilities are adequate for business environment needs. • Windows operating system installation and configuration, support and maintenance including user account and machine account maintenance on Windows servers • Experience in troubleshooting of Desktop, laptop, outlook & Hardware installation, maintenance and repair • Handle desktop/laptop calls and basic network printer trouble shooting • Avaya VoIP phone system support • Network Connectivity Support (Basic Connectivity Support for all End-User Devices - Wired and Wireless • Should have troubleshooting experience for MS Office, Windows OS, Internet explorer, Outlook, Active Directory, Basic Networking knowledge, and VPN • Knowledge in Configuration Firewalls, Switches, LAN, WAN, Routers • Excellent communication skills, both written and verbal • Candidate should be willing to work in shifts Desired Skills and Experience • Bachelor’s degree and or equivalent in IT or technology related discipline. • 1-4 years of experience in IT including IT experience in the software, hardware and or similar IT industry. • History of solving challenging problems. • Must have proven desktop technical skills. • Excellent oral and written communication skills. • Must enjoy working with end users and have the desire to provide excellent customer service. • Ability to make sound decisions, and take independent action. • Flexible working hours may be required should situations arise. Occasional travel may be required • Should be available for 24/7 support. • Microsoft MCP/ MSCE certification desirable • Knowledge and experience of networking in a Windows environment including experience with Terminal Services • Good to have knowledge of Windows Server and Active Directory • Experience with IP phones (Avaya) system setup, Installation and troubleshooting • Experience with PC and printer hardware repair and upgrades. • An ability to communicate issues and solutions clearly to end users as well as document them in a trouble ticket system • Ability to work independently and in a team environment • IT certification (ITIL) or equivalent preferred. Send us your updated resume along with the following details Present Salary Expected Salary Notice period to join Mobile / Cell no Current Job Location Current Company Years of experience in System Administrator Updated resume in word format Send US your updated profile to: mshariff@mindlance About: Mindlance Company URL:- mindlance/ Company Profile:- Mindlance is a global business and information technology consulting firm providing services via professional consulting, outsourcing and staff augmentation delivery channels for the targeted verticals. Mindlance has more than 100 customers including top global companies in financial services, life sciences, healthcare, high technology, as well as government. Mindlance is a certified minority-owned business and has been consistently ranked as one of the fastest growing technology companies in the U.S. The company delivers value through the combination of right people, processes, technologies and program management solutions. Its proven approach include: applying domain expertise in specific industry segments, utilizing a highly skilled technological workforce, leveraging a proven global delivery model that offers onsite, offsite, offshore and hybrid development options, implementing quality processes and methodologies while staying cost-effective. Specialties IT Infrastructure Management, Software Test Management, Staff Augmentation, Outsourced Product Development, Consulting, Application Development, Data Management, Contract Life Cycle Management We Will look forward to your references if you are not interested, please pass this email to your friends as well. Warm Regards, Shariff Associate Manager – Talent Acquisition Mindlance Telephone: +91-08067821301 Extn: 1401 | Mobile: +91-9740305222 Email: mshariff@mindlance| Web Site: mindlance
Posted on: Wed, 25 Sep 2013 06:52:17 +0000