I just do not care anymore... Give me a job that pays enough that I will not lose my home and I will take pretty much any kind of work.. seriously.. this is ridiculous.. I am the most valuable employee I have ever been... More experience and the most stable I have ever been in every other way. May 2012 March 2014 Symantec Springfield, Oregon Backup Operations Specialist Monitor NetBackup activity, application health, storage subsystems. Respond to restore requests NetBackup administration Troubleshoot backup failures Log support calls for product-specific issues Implement approved change requests Assist with NetBackup upgrades in Customer environments Interact with and escalate to remote specialists, level three and onsite resident February 2008 May 2012 Symantec Springfield, OR Technical Support Engineer As a NetBackup Technical Support Engineer I have remained a generalist so that I would gain the widest understanding of the program as a whole. NetBackup is such a large and complex program that no one person can memorize everything necessary to support it. You must be able to find the answer. I have been trained and have supported NetBackup since the 5.1 version level and have worked with every version up to 7.1.0.3. To date, in four years I have closed 1154 NetBackup technical support cases. I have supported NetBackup on almost all of the operating systems the program runs on: SUSE, AIX, HP-UP, Solaris, RedHat, Windows There are many others but I primarily work with Windows, Solaris and RedHat. TOIs (Transfer Of Information) BMR Bare Metal Restore , EMM/Enterprise Media Manager AKA The Catalog, NBCC NetBackup Catalog Consistency Checker, DLO Desktop Laptop Option, NDMP Network Data Management Protocol (How NetBackup interacts with NDMP), VMWARE (How our agent works with and backs up virtual machines) , SLP Service Lifecycle policies PureDisk (Have a basic understand and have worked/closed cases for this product) MSDP Media Server Duplication Exchange Agent (How we backup Exchange servers) Kener-Tregoe Logical thought process training. MPS Reports TOI on the use of the Microsoft diagnostic tool. NetBackup 6.0 Log Analysis Instructor Led I have had a case for just about every part of the program. If I had to pick one area that I have had more experience with than other parts of the program, it would be Library configuration and functionality. 2004-2007 Self Employed. Hutchings Computer Consulting I have been doing private computer consulting for many years, the last two have been spent doing nothing but helping private and business customers on my own. Experience 19992003 Practical Computers Inc. Springfield, OR Senior Computer Tech Diagnosing and fixing of all types issues, Hardware, Software and Application. At Practical I worked directly with over 2700 computers fixing and building. I built 4 servers for Oregon Research Institute. I am a well trusted name for top level support in the area. My time here has only sharpened my ability as a Teacher and Hardware Tech. I often worked successfully on 8-10 computers at the same time while helping customers on the phone and in person. 1998-1999 TNS Intersearch Eugene, OR Tech Support Team Leader I trained the employees to do Tech Support and to identify problems with the Internet market research program The NetMeter . I handled the top level support and hard to deal with customers. I composed the emails about possible issues to be sent to the developers in France. With the help of my crew we identified 12 issues with the program in less than 5 months. This job was an excellent opportunity for me to refine my skills as a software developer. 1997-1998 Symantec Eugene, OR System Support Analyst (Technical Support) Diagnosing and conflict resolution of Hardware, Software and Operating Systems over the phone. I was on Priority Tech Support lines for Norton Utilities version 8.x for Windows 3.11, versions 1.x2. and 3.x for Windows95. I was also did Priority Support for WinFax Pro versions 4.x for Windows 3.11 and versions 7.x for Windows95. I was part of the Norton Utilities 3.x Development team. I am also trained to support Norton Anti Virus, Norton Crash Guard and have a large working knowledge of most Symantec products in general. Education Marshfield Sr. High, Coos Bay Or. Graduated 1986. General courses with focus in Art Education. Oregon Insurance Trainers, Eugene Or. Licensed Insurance Agent Health & Life 1994 #work #Job #Employment
Posted on: Wed, 29 Oct 2014 17:39:18 +0000
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