I need to give you a link to my new Youtube Video, but let me look after you first:-) KAZI: Our client, in the BPO/ Call Centre Industry, is looking for call center customer agents/ Executives. 40 positions Key Duties and Responsibilities o Resolve customer complaints via phone, email, mail, or social media. o Use telephones to reach out to customers and verify account information. o Greet customers warmly and ascertain problem or reason for calling. o Work with customer service manager to ensure proper customer service is being delivered. o Provide information about the company to any potential client calling with enquiry. o Receive customer complaints and relay them to the right persons for resolution. o Ensure resolutions of complains within the promised time frames by the Implementation & Support dept. o Keep the customers updated on the status of resolutions to various complains. Qualifications o Diploma in Customer care, Business Admin, PR o At least 2 years of experience in a busy institution o Good communication skills o Attention to details. o Excellent communications skills both verbal & written. o Fluent in English & Swahili. o Positive attitude very critical o Techno savvy o Versatile If you are up to the challenge, posses the necessary qualification and experience, please send your CV only quoting the job title on the email subject to [email protected] or [email protected] before 230th January 2015, indicate your current /expected salary and notice period.
Posted on: Mon, 26 Jan 2015 06:08:37 +0000
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