I really like this - great tips for defusing and de-escalating a verbal confrontation before it escalates to a physical level. Of course, this probably wont work with predatory criminals or persons who are emotionally-disturbed to the point of irrationality, but youre statistically way less likely to come up against those types than you are likely to have to deal with ordinary people, maybe family, acquaintances, neighbors, co-workers or customers, who just happen to be really upset about something. For folks like that, its great to be able to talk them down BEFORE things escalate to the point where your fists (or gun) do the talking. Have you made your communication skills part of your ASP? bakadesuyo/2014/12/difficult-conversations/
Posted on: Sat, 24 Jan 2015 09:00:01 +0000
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