I recently purchased online an ADATA 64gb Class 10 MicroSD card + USB microSD card reader + SD Card Adapter for $12.95USD. I received it a few days ago, and straight away copied 40+GB of data on to it. Laptop said 1 hour remaining, and around three hours later, I was able to eject the USB. Something fishy! So, I try using the files and more than half of the copied files wont work. I download an SD Card data verifier (SDSpeed, on the Mac). Approximately 16 hours later, it is still writing data to the card... around 25% was written to. Mind you, the first approximate 10-15% was written within an hour... or two, at max. I open up a dispute and demanded my money back, and the following was our dialogue: - - - - - - - Seller (S): Hi my friend, Thanks for your mail Really sorry for it.we have the same problem these days,the manufactory send to us by mistake,make our goods wrong,we had confrimed with the manufactory. It is our responsibility.so we have two suggestions: 1)If you like,we can refund $8 to you as compensation. 2)If not,we can full refund to you,and you need return back to us. Which one is ok for you? I am looking forward to your soonest reply! Have a good day! Amy - - - - - - - - Me (M): Amy, I want a 64gb class 10 microSD card. The mistake is on your end, not mine. I am a busy person and if you want me to post the item back for a full refund, then you will have to provide the postage fees to me. I am not going to be out of pocket for your negligence! Your other offer, for me to keep the device but be reimbursed $8 seems to be a ploy to sell your microSD card adapter and USB reader for an inflated price! Please refund me in full, and if you insist upon me returning the item back, please provide me $5AUD extra to cover the postage cost back to you. Regards, Isa Kocoglu - - - - - - - S: hi friend, since you dont return to us we also lost much money and the shipping fee. so I will agreed refund you $10 hope you can understand.I also dont want to waste your time. ella - - - - - - - M: To Ella, Amy, and Whoever else will read this, I REFUSE to suffer ANY loss due to YOUR incompetence! I demand that you reimburse me in full, i.e., $12.95USD, and NOT $8 or $10, or anything less than what I initially paid for what turned out to be a phony product! Kindly, either reimburse me the full $12.95USD if you are happy for the product to stay here, I will dispose of the MicroSD Card. Alternatively, please reimburse me $12.95 + postage and handling costs if you wish to have your product returned to you, in which case, please provide me with a return address, so I can address it to you. Again, I will NOT accept anything less than what I initially paid you for the product, as it was not my fault that you have not lived up to your end of the bargain. Even Amy accepts that the blame is with your company, and not me, or anyone else. Please see your companys initial response to my dispute. Regards, Isa Kocoglu - - - - - - - S: Hello, my friend Thanks for your mail, so be it, we will full refund to you, then you Complete order and leave 5 stars feedback thanks for us, do you agree with me? if you agree, refund you now. We are waiting for your reply. Best regards Ella - - - - - - - - M: To Whom It May Concern, I am happy to give you positive feedback if you turn this into a positive experience for me. Regards, Isa Kocoglu - - - - - - - S: hi friend, whats your meaning? ella - - - - - - - M: I mean stop playing games, and refund me back in full! More delays like this will result in a very very negative feedback! - - - - - - - S: ok, we will full refund you.then you give us the good feedback.ok? if ok,please tell me your paypal account,we will refund you now. ella - - - - - - - M: [my email address] - - - - - - - S: Hi friend, We had rufund $12.95 to your paypal account. This is the Unique Transaction ID: [removed] pleaese check your account. Hope you have a good day. ella - - - - - - - Now that I have received my money back into my PayPal account, I am wondering: 1- What feedback to give 2- Can they reverse their transaction if I end up giving a brutally honest feedback? I dont want to lose my money to these swindlers. I have looked, and they still have the item up for sale, so it doesnt seem that they had made an honest mistake, rather a calculated one, i.e., lied about their product. I wish to give honest feedback, but positive at the same time (where I can). For example they were excellent communicators. I was happy with their turn around time for their responses... if only their product was as good. So, any ideas on how to diffuse this one, without being a sellout? Thanking you all in advance :)
Posted on: Thu, 03 Apr 2014 11:16:17 +0000