I refer to the clarifications made by PTC secretary Alvin Chia - TopicsExpress

I refer to the clarifications made by PTC secretary Alvin Chia (24th Jan) on why service quality is not part of the fare formulae. I find this especially worrying since it reflects on the fundamentally-flawed mindset of policy makers. The PTC has refused to include service quality factor into the fare formulae. They argue that if fares were not increased, there would be less of an operating expenditure budget and this would lead to a “downward spiral” for consumers in terms of service quality. What do you think?

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