IT Medical Aid Client Services Manager (Account Manager) JHB Must have Practical experience in the Systems Development Life Cycle and associated Project Management processes. A related qualification will be an advantage. Practical experience in client service management. A related qualification will be an advantage. A broad understanding and experience of the Medical Aid Industry. Related qualifications will be an advantage. A BComm qualification is not required, but it or a similar qualification, or significant progress towards such qualification will be an advantage. The Client Services Manager may be in charge of one large client, or a number of smaller clients. Work with clients, internal IT and service providers according to the required processes and system solutions Experience in First line system support to clients Manage and participate in Operational Meetings and reporting Manage all client project scope changes Direct support to developers to clarify client requirements Manage and participate in tasks through each of the key areas of the SDLC experience in classification, prioritization, business requirements, design, testing, user training and deployments System and system environment administration, release management and configuration Experience General System, Process and Client Communication Identify and implement opportunities to improve service quality, accuracy, compliance and productivity To apply just click housetostay.co.za/jobs/technology/it-medical-aid-client-services-manager-account-manager-jhb_i368
Posted on: Tue, 28 Oct 2014 18:09:16 +0000
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