Ideal Staffing Group is seeking two Temporary Enrollment Coordinators for our client, an educational institution in Cambridge, MA. Overview Conduct the enrollment process for professional education programs at Programs in Professional Education (PPE). This is a detail-oriented role with a focus on providing exceptional customer service. Responsibilities • Provide exceptional customer service to prospective and enrolled participants across our PreK–12 and Higher Education professional education programs • Execute general admissions and enrollment responsibilities as needed • Return phone calls and emails in a timely and professional manner to ensure a positive participant experience and maximize enrollment • Work within online event registration and management platform: o Track and maintain inquiries, registrations, and send out admissions letters and other participant communication as needed o Maintain privacy of data and follow appropriate governmental and/or Harvard reporting requirements, guidelines, regulations and procedures related to collecting and reporting on student data as appropriate o Assure the integrity of the enrollment process and participant information database and provide accurate reports on inquires, enrollments, and leads impacting the overall business operations of PPE. Qualifications • Bachelors degree • Outstanding oral and written communication skills • Meticulous attention to detail • Friendly and able to establish and maintain effective relationships with participants, peers, supervisors, faculty, and staff • Ability to work independently and to set and meet deadlines with minimal supervision • Ability to take initiative to investigate and resolve enrollment and student reporting matters • Experience in customer service, data management and/or student services • Experience with Microsoft Office suite, particularly Excel and Outlook • Experience working in online CRM, survey, or event management systems such as Certain, Salesforce, Talisma, or Qualtrics • Experience serving a broad range of clients in academic environments Interested candidates please send resume and cover letter to michael@idealstaffinggroup
Posted on: Thu, 25 Sep 2014 18:10:57 +0000
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