If anyone in need of employment check this out below: Customer Relations Specialist Celebration Cruise Line - Ft. Lauderdale, FL Customer Relations Specialist Job Label: CCL_CRS Do you have a love for the open sea and big beautiful cruise liners? Do you relate well to others and have a passion for providing EXCELLENT customer service? If these two questions are speaking to your inner traveler, that’s because this is YOUR job post! Celebration Cruise Line is looking for a stellar new Customer Relations Specialist to add to our team! You will be customer centric, ambitious, detailed orientated, and have great problem solving, multi-tasking, and written and verbal communication skills. In addition to these requirements you should posses a deep desire and passion to want to make a difference in our customer’s traveling experience! Past experience in customer service is an advantage but not required. Celebration is South Florida’s best value cruise line to The Bahamas. In fact, in a 2012 Cruise Critic Cruisers Poll, Celebration Cruise Line was voted Best For Value. Celebration sailing out of the Port of Palm Beach is the exclusive cruise line in all of Palm Beach County, FL. For more information on Celebration Cruise Line we welcome you to please take a tour of our website: BahamasCelebration A little more of a breakdown of what we are looking for in YOU: Excellent phone presence and etiquette; clear, intelligent speaking voice a must. Provide customer accurate information. Document customer information accurately, recap itinerary, cabin details, pricing and advising of correct terms and conditions. Ability to work independently. Great verbal, listening and written communication skills required. Outstanding problem solving and decision making skills. Excellent work ethic. Ability to handle callers in a calm manner. Responds to telephone inquiries and complaints following company procedures. Gathers information, researches/resolves inquiries and logs customer calls. Communicates appropriate options for resolution in a timely manner. Commitment to accuracy and attention to detail is necessary at all times. Candidate must have flexibility in scheduling as this department is open 7 days a week. Bi-Lingual (English/Spanish) a plus. Computer skills required: Excel, and Word Celebration Cruise Line offers a competitive salary, as well as a comprehensive benefits package that includes medical/dental/vision/life insurance, short and long-term disability, 401K plan and cruise benefits. *ONLY LOCAL CANDIDATES WILL BE CONSIDERED* To apply for this position or refer someone you know, please use our online interview system managed by Accolo. Apply for this job Once you have completed the online interview, your information will be forwarded to the hiring authority for decisions on next steps. Related Keywords: sales, customer relations, customer service, clerical, writing and verbal skills, travel sales, CSR, CRS Job Facts TypeFull Time IndustryTravel, Transportation and Tourism ExperienceExperienced (Non-Manager) Job Ref335819844 ContactCelebration Cruise Line View all CSR1 Jobs Apply
Posted on: Wed, 18 Jun 2014 19:32:39 +0000
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