If anyone knows me well enough you will know that I am not much of a fan of cell phones. This is definitely in regards to my personal relationship to my phone but also what the cell phone has done to everyday life in general. This article was quite intriguing. Food starts getting delivered within 6 minutes, obviously the more complex items take way longer. 26 out of 45 customers spend an average of 3 minutes taking photos of the food. 14 out of 45 customers take pictures of each other with the food in front of them or as they are eating the food. This takes on average another 4 minutes as they must review and sometimes retake the photo. 9 out of 45 customers sent their food back to reheat. Obviously if they didnt pause to do whatever on their phone the food wouldnt have gotten cold. 27 out of 45 customers asked their waiter to take a group photo. 14 of those requested the waiter retake the photo as they were not pleased with the first photo. On average this entire process between the chit chatting and reviewing the photo taken added another 5 minutes and obviously caused the waiter not to be able to take care of other tables he/she was serving. Given in most cases the customers are constantly busy on their phones it took an average of 20 minutes more from when they were done eating until they requested a check. Furthermore once the check was delivered it took 15 minutes longer than 10 years ago for them to pay and leave. 8 out of 45 customers bumped into other customers or in one case a waiter (texting while walking) as they were either walking in or out of the Restaurant.
Posted on: Sun, 13 Jul 2014 16:38:46 +0000
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