If you have ATT for your cell phone carrier and are experiencing problems, PLEASE call and complain. I have spoken to 3 different tech support people, and a specialist and am getting nowhere. They have told me that I have a virus, have out dated phones (just upgraded to the latest), have encouraged me to spend more money on a micro-cell for my home (that does no good when Im out and about), told me my cell is connecting to Salt Lake City (an impossibility) and with no change in my usage habits, my data usage is off the charts. They have an issue here in the valley and need to upgrade their tower on Black Mtn. That is the ONLY ATT tower for the whole valley. No one, not even Silverstar who supplies ATT with their infrastructure, knows who their tower maintenance person is. This is getting old and if more of us call and complain, maybe we can get better service. The phone reps are very polite, they just dont have a clue.
Posted on: Mon, 05 Jan 2015 04:38:26 +0000