If you need to lower your Internet/Cable Bill. I just contacted Comcast. Be persistent, and get what you want! Christian: Hello VIKRANT_, Thank you for contacting Comcast Live Chat Support. My name is Christian. Please give me one moment to review your information. VIKRANT_: My Issue: Hi, how are you? My Internet bill has sky-rocketed the past year or so. I cannot keep paying this price. I need a really good deal, or will have switch to another service. Thank you. Christian: I am glad that I can assist you today. Let me extend a warm smile to make the rest of your day even brighter! VIKRANT_: Hi Thank you so much VIKRANT_: Hope your day is bright too! Christian: Vikrant, I may need to transfer you to the sales department in order to understand better your option in lowering your bill. Also, please take note of the following items: Christian: 1. We can lower your bill by downgrading the package to a lower tier Christian: 2. We can lower your bill by removing some features like premium channels, speed add ons, or some additional boxes that are currently on your account Christian: Is there anything else that I can assist you with before I transfer you to the correct department? VIKRANT_: Please transfer.. thank you.; Christian: I will now be connecting you over to the correct department. Kindly stay on this chat now for the next representative. Christian: Its been a pleasure helping you today. Thank your for contacting Comcast and have a great day. VIKRANT_: you too.. thanks Christian: Please wait, while the problem is escalated to another analyst VIKRANT_: My Issue: Hi, how are you? My Internet bill has sky-rocketed the past year or so. I cannot keep paying this price. I need a really good deal, or will have switch to another service. Thank you. Waiting for response from Christian user VIKRANT has entered room analyst Sagar has entered room Sagar: You have reached Sales Department and I will be assisting you with your concern for today. Please give me 2-3 minutes to review your conversation with the previous representative. This will give me a better understanding of the issue at hand so that we can resolve it in the most efficient way possible. Will that be okay? analyst Christian has left room VIKRANT_: absolutely VIKRANT_: thanks Sagar: You are most welcome. Sagar: Vikrant, It seems that you want to downgrade your services in order to lower down your monthly bill, is this correct? VIKRANT_: I dont want to downgrade service.. Id like a better price for the same service. please Sagar: Thank you for confirming that. Sagar: Let me check what is the best i can do for you. VIKRANT_: Also why am I being charged $8 for voice? I havent had voice in over 2 years? Sagar: Let me check that for you. VIKRANT_: Thanks Sagar: Please allow me few more moments to pull up your account. Sagar: You are most welcome. Sagar: Vikrant, As i can see here that you are paying $84.95/month apart from taxes for only internet service with 50 mbps speed. Sagar: Is this correct? VIKRANT_: Im not sure Sagar: I would like to inform you that your monthly bill is $84.95/month for only blast internet with 50 mbps speed. VIKRANT_: Is that even a current offering? Sagar: And the $8.00/month for voice service is basically for the modem which you are using. Sagar: Let me check what is the best i can offer you. VIKRANT_: Thank you... because I dont understand why the modem rental is even there considering how expensive the service is already? VIKRANT_: I see it as 66.95 + a $10.00 Speed Upgrade fee? and then $8 for the modem? Sagar: Vikrant, As you are leasing the modem from comcast thats why you are being charged for $8.00/month Sagar: Yes, that is correct. VIKRANT_: That is too high.. this whole sum needs to be cut by half, please. Sagar: Let me check what is the best i can do for you. VIKRANT_: Thank you.. My total is $85.51 currently.. the whole bill should be right at the $42-45 price point VIKRANT_: That is where it used to be. VIKRANT_: all of a sudden it sky-rocketed.. and I never even noticed it happen! Sagar: I can understand as the promotion must have been finished of that package. VIKRANT_: yes, please.. the promotion price is definitely the fair price for the service. Sagar: Sure. Sagar: Vikrant i would like to inform you that i can lower down your monthly bill to $47.99/month apart from taxes. Sagar: Sounds good? VIKRANT_: yes! very good -- so the total would around what? Sagar: It will be around $50.00/month VIKRANT_: Would that include the modem lease? If not... then 40.99 plus the 8 would be fair Sagar: Yes, it will include modem rentral as well. VIKRANT_: awesome Sagar: I am done with your order, Vikrant. Sagar: And your new monthly bill is $47.99/month apart from taxes. VIKRANT_: this is great I really appreciate your help! Sagar: Thank you. Sagar: I hope i am able to resolve your concern? VIKRANT_: yes very much so! Sagar: Vikrant, I hope that you will take a moment to complete the short survey that will follow this interaction. Your feedback is extremely important to us and will help us improve the way we serve you. VIKRANT_: ok sure
Posted on: Mon, 21 Jul 2014 13:19:56 +0000
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