Immediate Job openings for Malaysians Application Support Lead Key Requirements: Education: Bachelor of IT/Computing 1. At least 8 - 10 years of experience in production support & development environment 2. Good analytical and problem solving skills 3. Able to interact and communicate well with users & business. 4. Have technical knowledge and hands on experience on Java architecture/framework such as Struts, Spring MVC, Hibernate, CXF, Castor, etc. 5. Experience in DB2 design such as Stored Procedure, View, Trigger, etc. Key Responsibilities: - To resolve complex (L2/L3) problem tickets. - Perform monthly trending on the root cause of tickets and provide sound resolutions to eliminate repeat problem tickets. - Regularly review the nature of L2 problem tickets with a view to migrate the handling of these tickets to L1 support. - Consistently to provide training and coaching to up-skill the iPSS staffs on product and technical knowledge to handle problem tickets of a more complex nature. - Effective engagement with Country CTM/TSM for any critical issues. - Ensure RCAs are performed for high severity issues. - Provide timely workaround solutions for failing issue pattern which requires source code fix. - Perform capacity review to ensure the systems still able to cope with the business volume growth. - Involved in the project reviews and identify the potential gaps in the system design and all the non functional requirements before rollout the system in production environment. - Perform team management and administrative tasks. - Prepare and submit financial documentation pertaining to budgeting and compensation. Interested candidates kindly email cvs to: nikki@nsearchglobal
Posted on: Tue, 18 Mar 2014 04:41:48 +0000