Implementation of a rate change is just as important as the rate - TopicsExpress

Implementation of a rate change is just as important as the rate design. An ambitious rate change can be undone overnight if customers dont understand or support it. Check out a new AWE case study on how Cobb County Water System in Georgia successfully rolled out a brand new rate structure to 175K customers - which would result in a 300% price increase for some - through a smart public engagement strategy. bit.ly/1nynWUw

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