In every tough situation, kindness must be attempted first. – People may make ugly comments. The airline carrier may lose your baggage. Another driver may cut you off in rush-hour traffic. These situations will happen daily. The question is: How are you going to respond? Although your first response, like many others, will be to get upset, why not try a different approach? Anger in these situations never solves problems. People are far more likely to respond aptly to kindness. And you can be kind and be firm at the same time. Get your point across without sacrificing your integrity. It’s the only response you will not regret later.
Posted on: Wed, 14 Jan 2015 18:00:00 +0000
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