In line with global practices, TRW Consult is glad to be a part of the CUSTOMER SERVICE WEEK 2013. As part of our program commemorating this week, we would like to share with all our friends, a series of legendary Customer Service quotes. Enjoy... 1. The goal as a company is to have customer service that is not just the best but legendary. Sam Walton, Founder of Wal-Mart 2. Your most unhappy customers are your greatest source of learning. Bill Gates 3. It is not the strongest of the species that survives, nor the most intelligent, but the one most responsive to change. Charles Darwin 4. It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages. Henry Ford 5. Well done is better than well said. Benjamin Franklin 6. Spend a lot of time talking to customers face to face. You’d be amazed how many companies don’t listen to their customers. Ross Perot 7. Kind words can be short and easy to speak, but their echos are truly endless. Mother Teresa 8. If you do build a great experience, customers tell each other about that. Word of mouth is very powerful. Jeff Bezos, CEO Amazon 9. In the end, the customer doesn’t know, or care, if you are small or large as an organisation. She or he only focuses on the garment hanging on the rail in the store. Giorgio Armani 10. The customer experience is the next competitive battleground. Jerry Gregoire, CIO, Dell Computers 11. Customer satisfaction is worthless. Customer loyalty is priceless. Jeffrey Gitomer 12. Quality in a service or product is not what you put into it. It is what the client or customer gets out of it. Peter Drucker 13. To understand the man, you must first walk a mile in his moccasin. North American Indian Proverb 14. Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong. Donald Porter, V.P. British Airways 15. Good service is good business. Siebel Ad 16. There is a spiritual aspect to our lives – when we give we receive – when a business does something good for somebody, that somebody feels good about them! Ben Cohen, Ben & Jerry’s 17. The more you engage with customers the clearer things become and the easier it is to determine what you should be doing. John Russell, President, Harley Davidson 18. One of the deep secrets of life is that all that is really worth doing is what we do for others. Lewis Carol 19. Being on par in terms of price and quality only gets you into the game. Service wins the game. Tony Allesandra 20. You’ll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can’t be copied. Jerry Fritz 21. Every great business is built on friendship. JC Penney 22. If we do not lay out ourselves in the service of mankind whom should we serve? John Adams 23. Rule 1: The customer is always right. Rule 2: If the customer is ever wrong, re-read Rule 1. Stew Leonard, CEO Stew Leonard’s 24. If you’re not serving the customer, your job is to be serving someone who is. Jan Carlzon, ex-CEO SAP Group 25. If you want to lift yourself up, lift up someone else. Booker T. Washington 26. In the world of Internet Customer Service, it’s important to remember your competitor is only one mouse click away. Doug Warner 27. Know what your customers want most and what your company does best. Focus on where those two meet. Kevin Stirtz 28. Loyal customers, they don’t just come back, they don’t simply recommend you, they insist that their friends do business with you. Chip Bell, Founder Chip Bell Group 29. Make a customer, not a sale. Katherine Barchetti 30. If you do build a great experience, customers tell each other about that. Word of mouth is very powerful. Jeff Bezos, CEO Amazon 31. Customer service is not a department, it’s everyone’s job. Anonymous 32. Dealing with people is probably the biggest problem you face, especially if you are in business. Yes, and that is also true if you are a housewife, architect or engineer. Dale Carnegie 33. Make your product easier to buy than your competition, or you will find your customers buying from them, not you. Mark Cuban
Posted on: Thu, 10 Oct 2013 10:17:01 +0000