In many of my presentations, we talk about how customers today - TopicsExpress

In many of my presentations, we talk about how customers today have an incredible platform via social media to tell the world how they feel about your service and your business. AND, as we discuss, that means you have to be ENGAGED with the conversation! Want proof? Here you go -- classic case of Kansas City restaurant who responded perfectly to a complaint on Yelp about their service and attitude...that TOTALLY rocks!!! themetapicture/woman-leaves-bad-online-review/

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This maths test can predict your all time hero, and the person you