Inbound / Outbound Customer Service Representative (Irving) compensation: US$14 per hour **Call center is open Monday -- Sunday. . . 10-9 (work in shifts) Job Duties: * Determines requirements by working with customers via inbound and outbound calls. * 3+ years sales experience * Answers inquiries by clarifying desired information; researching, locating, and providing information. * Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. * Fulfills requests by clarifying desired information; completing transactions; forwarding requests. * Sells additional services by recognizing opportunities to up-sell accounts; explaining new features. * Able to explain full needs and product line * Schedule appointments; negotiate * Maintains call center database by entering information. * Keeps equipment operational by following established procedures; reporting malfunctions. * Updates job knowledge by participating in educational opportunities. * Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. * Well spoken, eager, motivated Skills/Qualifications: Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking **Call center is open Monday -- Sunday. . . 10-9 (work in shifts) **Saturday and Sunday are busiest days Please Click Here to apply
Posted on: Mon, 10 Mar 2014 02:43:37 +0000
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